Site Success Coach

Job Site Success Coach

Tessera is a national non‑profit, government contractor dedicated to creating opportunities for people with disabilities and veterans with disabilities. We employ a dynamic team of social entrepreneurs and provide self‑sustaining businesses across 14 states and Washington, D.C., with a workforce of more than 1,600 employees.

Location: Spokane, Washington (In‑person)

Type: Non‑Exempt, Hourly

Compensation: Pay band $20.58 ‑ $26.75 per hour; anticipated range $22.28 ‑ $23.00 per hour.

Work Schedule: Part‑time.

• Manage up to 15 active clients and their support circles, adjusting numbers for part‑time status.
• Allocate 78% of time to client support either in the community or in the office, using a person‑centered approach to train, coach, encourage, and mentor toward employment goals.
• Develop creative job aids and recommend assistive technology or tools for client success.
• Establish connections with client supervisors and managers to enhance support.
• Provide 1:1 on‑the‑job training and follow‑up services to ensure retention and career advancement.
• Use information management systems to document client files, case notes, and billings per contract and program guidelines.
• Conduct intakes, vocational assessments, observations, incident reports, and create job development plans with clients.
• Maintain confidentiality of client information in accordance with HIPAA and Tessera program rules.
• Operate Tessera‑provided or personal vehicles for job duties.
• Prepare for external and internal audits and maintain compliance with all federal, state, and local laws on equal employment opportunity.
• Provide coverage for other team members as needed and attend staff meetings, mentoring sessions, networking events, and job fairs.
• Meet other duties as assigned.

• High School Diploma or GED required;
  Associate’s or Bachelor’s in Business, Education, Human Services, Social Work or related field highly preferred.
• At least one year of relevant experience is highly preferred.
• Valid Washington state driver’s license required; must obtain and maintain Tessera insurance coverage.
• Must obtain and maintain applicable security clearances and installation access; background check and E‑Verify will be conducted.
• Must pass Washington State DSHS background check.
• A REAL ‑compliant driver’s license or an acceptable alternative (e.g., US passport or military ) is required to access federal installations.
• Application may include a PO Box; a physical address is not required.
• Comfortable with technology use and providing remote coaching; ability to instruct clients on technology.
• Knowledge of community resources for referrals.
• Strong time‑management, written and oral communication skills.
• Self‑directed with the ability to work independently and as part of a team.

• Paid federal holidays and paid sick leave on a pro‑rata basis.
• Tuition assistance after 1 year and potential scholarships for qualified dependents.
• Professional development, certifications, and training opportunities.
• Verizon wireless discount.
• Employee Assistance Program (EAP) and wellness program.

Visit www.tessera.org and complete the online application. Current employees may log into Workday to apply through the Jobs Hub. For assistance, contact recruiting.

Individuals with disabilities are encouraged to apply. For accommodations or support during the recruitment process, call (360) 475‑0756 ext. 349 or email recruiting.

Tessera is an Equal Opportunity Employer – Women/Minority/Veteran/Disabled. Tessera participates in E‑Verify.