Site Success Coach

Job Site Success Coach

Join Tessera and make a difference! Tessera is:

• A national leader in employing individuals with disabilities and veterans.
• Composed of a dynamic, growing team of social entrepreneurs.
• Operating self-sustaining businesses across 14 states and in the District of Columbia, workforce of over 1,600 employees.
• Dedicated to delivering an exceptional customer experience to our customers.
• Committed to offering an outstanding employee support and development program.

Location: Spokane, Washington (In-person)

Type: Non-Exempt, Hourly

Compensation: This role is within a pay band range of $20.58 - $26.75 per hour, however, the salary range for this role is between $22.28 - $23.00 per hour.

Work Schedule: Part-time

As a Job Site Success Coach, you'll…

Tessera Job Site Success Coaches manage up to 15 active clients and their support circles by providing post-employment services. The number of clients is adjusted accordingly for part-time employees. Job Site Success Coaches spend 78% of their time supporting clients either in the community or in the office. They use a person-centered approach to train, coach, encourage, and mentor clients toward making progress with their employment goals.

Also, use creative thinking skills to develop job aids to support clients on the job. Job Site Success Coaches foster purposeful connections with client's supervisors and managers. They must have excellent time management and professional level written and oral communication skills. Be self-directed, with the ability to work independently and in a team, and must be effective in the use of technology and systematically documenting in a detailed manner.

• Assist in development of work skills; assess potential obstacles to employment and develop strategies to overcome them
• Provide 1:1 on-the-job training
• Foster purposeful connections with client's employer/manager to better support client.
• Self-manage, create your own schedule, and work independently to help clients secure and maintain competitive employment
• Create imaginative job aids, identify assistive technology and tools to help clients succeed
• Document to show progress towards goals on the client's employment/service plan
• Utilize the information management system to maintain client files, case notes and billings in compliance with contract and program guidelines
• Provide follow-up services to ensure proper support is provided for successful retention and career advancement of clients
• Perform duties in compliance with Federal, State, and local laws, rules, regulations and guidelines governing equal employment opportunity and nondiscrimination in the workplace
• Prepare for and participate in external and internal audits
• Establish and maintain effective, positive relationships with clients, employers, internal departments, referral sources, external agencies, and the public
• Maintain confidentiality of all client information in accordance with HIPAA guidelines and program rules
• Operate Tessera provided vehicles or personal vehicle for job duties
• Maintain professionalism when conducting business on behalf of Tessera
• Competency with technology used to provide services remotely and ability to instruct clients on how to use technology to engage in services
• Knowledge of community resources to refer clients to as needed
• Conduct intakes, vocational assessments, observation & incident reports, and create job development plans with clients to establish employment goals
• Provide training and consultations to employers and co-workers to enable them to support clients at their jobsite
• Provide on-the-job supports, training and coaching to clients at their job sites
• Provide monthly updates to stakeholder counselors regarding client progress
• Attend continuing education trainings to stay current with trends in mental health and disability topics
• Provide coverage for other team members as needed
• Attend staff meetings and one-on-one mentoring meetings with CES Manager
• Attend and represent Tessera at various networking events and job fairs
• All Other Duties as Assigned*

• Consider yourself a people person.
• Love working on collaborative teams.
• Are dedicated to internal and external customer service.
• Take pride in your work.
• Are drawn to serving others and want to challenge yourself through mission-driven work.

Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Part-Time benefits of a Job Site Success Coach at Tessera include:

• Paid federal holidays and paid sick leave on a pro-rata basis, based on number of hours worked
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program

• High School Diploma/GED required
• Associate's or Bachelor's…