Young Adult Shelter Supervisor; YAS

Volunteers of America Eastern Washington & Northern Idaho
• Spokane, WA
• Full‑time
• Hourly, Non‑Exempt

Young Adult Shelter (YAS) Supervisor

Join our leadership team at YAS! The Young Adult Shelter (YAS) provides 24/7, low‑barrier shelter and wraparound support for young adults ages 18‑24 who are navigating homelessness and other serious life challenges. Every day, the YAS team helps participants move from crisis to stability through compassion, consistency, and connection.

The YAS Supervisor provides day‑to‑day leadership and operational oversight for YAS, ensuring a safe, welcoming, and supportive environment for participants and staff alike. Working closely with the Program Manager, this position supervises shelter staff, manages shift coverage, and ensures compliance with program policies, documentation standards, and reporting requirements.

• Complete and review intake forms for each participant, ensuring accuracy, timely documentation, and proper authorization for services.
• Supervise, schedule, and coach shelter staff to ensure consistent, participant‑centered care.
• Oversee documentation, compliance, and data reporting requirements.
• Provide ongoing training, mentoring, and performance feedback for staff.
• Maintain a trauma‑informed, strengths‑based environment that emphasizes safety, dignity, and self‑determination.
• Support crisis response and de‑escalation efforts as needed.
• Build and maintain partnerships with community providers to strengthen access to housing, healthcare, and education resources.
• Participate in the on‑call rotation, carrying the on‑call phone at least one week per quarter and covering staff shortages during that week to ensure 24/7 operational continuity.

This is a full‑time (40 hours per week) position. The schedule is primarily evenings, with at least one weekend shift each week. Flexibility is required for occasional holiday coverage and on‑call responsibilities.

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications represent the knowledge, skills, and abilities required to perform this role.

• Bachelor’s degree in a related field AND a minimum of 1 year of experience working in a high‑stress environment with at‑risk youth OR
• Equivalent experience supervising staff in a high‑stress environment.

• Eligible to be licensed as an Agency Affiliated Counselor (AAC) and apply for credential within 30 days of hire.
• CPR/First Aid/BBP certification within 6 months of employment.
• Food Handler’s Permit (may be completed within 60 days of hire).
• Valid Driver’s License and ability to maintain Auto Liability Insurance.
• Reliable transportation.
• Successfully pass a Comprehensive Criminal History Background Check and Driving Record Review.

Must be at least 21 years of age according to program requirements.

• Ability to direct and contribute effectively to multiple initiatives and processes within the organization.
• Ability to communicate clearly and exchange information effectively with team members, leadership, community stakeholders, and participants.
• Strong interpersonal and de‑escalation skills, with the ability to remain calm and professional under pressure.
• Ability to interpret information and make sound decisions that align with program goals and participant needs.
• Commitment to equity and inclusion, valuing diverse perspectives and lived experiences while maintaining clear professional boundaries.
• Demonstrated ability to motivate and support staff, enhancing commitment and engagement.
• Proactive approach—identifying and addressing needs before being asked.
• Ability to develop, communicate, and achieve goals aligned with VOA’s mission.
• Capacity to maintain focus and self‑control in the face of high‑stress or emotionally charged situations.
• Upholds the highest standards of confidentiality, integrity, and accountability in all practices.
• Openness to innovation and new ways of doing things, showing adaptability and growth mindset.

At VOA, we don’t just talk about compassion—we live it. You’ll join a dedicated team that believes in seeing people first and empowering all to thrive. Every day at YAS is an opportunity to make a tangible difference in a young person’s journey toward stability and independence. We offer competitive pay, strong benefits, and meaningful work that truly matters.