Temporary Case Manager - Way Center

Temporary Case Manager - The Way Out Center

Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

Department:
The Way Out Center

Position Title:

Case Manager
Status:
Temporary Full-Time, Non-Exempt
Supervisor:
Program Manager

Scope Of Position The Case Manager may provide front-line homeless outreach services to engage, enroll, navigate, and ultimately provide center/housing referrals to individuals experiencing homelessness from the streets into The Way Out Center or more appropriate temporary housing options. This position’s responsibilities occur in multiple potential settings: front desk coverage at The Way Out Center, Community Partner Agencies (Emergency Center, Social Service Agencies, Mental Health/Substance Abuse Treatment Partner Agencies, Community Corrections/Jail/Prison, etc.),

and any other place that individuals experiencing homelessness congregate. The Case Manager also provides support to individuals residing at The Way Out Center to help program participants regain control of their lives through recovery from addiction, mental health issues, and substance use challenges while seeking permanent housing. This involves working with individuals to identify goals and making progress toward those goals, helping them to get housing readiness trainings, permanent housing, and achieve housing stability.

The Case Manager may have contact with the public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases, or contact with domestic animals.

Education And Work Experience

• Associate’s Degree required, Bachelor’s Degree preferred
• 12 months direct work experience with individuals experiencing homelessness

Knowledge,

Skills And Abilities

Required

• Knowledge of social services, local resources and referrals as appropriate
• Possess general computer and keyboarding skills
• Knowledge of Microsoft Office (Word, Excel), record‑keeping systems, or willingness to learn
• Effective communication, both verbally and in writing
• Demonstrate effective personal and situational awareness
• Flexible, relatable, and reliable
• Self‑motivated, capable of working with minimum supervision
• Active listening by asking questions and reflecting what is being said
• Maintain healthy boundaries with participants and fellow staff members
• Manage time effectively
• Make decisions based on Established Policies and Procedures manual
• Support Recovery and Resiliency in participants with mental health issues, substance use challenges
• Model tools and techniques to assist participants with mental health issues, and/or substance use challenges in obtaining and maintaining permanent housing
• Successfully participate in TSA Spokane’s Employee Development training program
• Skills training interventions that support participants in achieving recovery goals
• Understand impact of income on participants benefits (SSDI, SSI, Food Stamps, Housing Subsidies)
• Provide social services, local resources, and referrals as appropriate
• Peer Support Certification preferred; required within 90 days of hire
• Over 21 years of age
• Possess a Valid Driver’s License
• Pass a Criminal and Driver Background Check
• Have or complete De‑escalation training
• Proficiency with CMIS/HMIS software preferred
• Current WA State Food Handler’s Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire

Essential Duties And Responsibilities

• Represent The Salvation Army and respect and work within its Christian tenets
• Provide outreach services outside The Way Out Center to recruit program applicants
• Assist program applicants to gather or request photo , birth certificates, mental health and substance abuse evaluations, disability services and employment documents
• Provide support, information and referral services as appropriate to program applicants
• Establish/maintain professional, respectful and positive relationships with coworkers, applicants and…