Floater - Support Services

Since 1903, YWCA Spokane has been helping women and children overcome social, economic, and personal barriers in order to accomplish their goals and achieve healthier and more fulfilling lives.

Today, areas of focus include supporting victims of intimate partner domestic violence, promoting early childhood education, and fostering the economic advancement of women. In addition to providing free, confidential, and trauma-informed programs and services to approximately 14,000 in and around Spokane, YWCA is focused on confronting racial and social justice issues impacting our clients and our community.

Please visit ywcaspokane.org/about/our-impact/ to learn more.

Location:

YWCA Spokane - Main

Full-Time/Part-Time:
Full-Time

Exempt/Non-Exempt:
Non-Exempt

Hours Per Week: 40 hours per week, 52 weeks per year

Shift Days:
Monday-Thursday 8:00AM-5:00PM, Friday 8:00AM-3:00PM

Benefits and Compensation:
Pay Range: $19.79-$23.75 per hour, depending upon experience

Work Status:
Full-time, hourly, non-exempt

Compensation for this role:
Pay Range: $19.79-$23.75 per hour, dependent upon prior experience.

• bilingual Pay Differential - additional $3 per hour pay premium for employees who utilize a qualifying second language in the workplace, applicable to all hours worked.

Our YWCA Spokane offers a competitive benefits package
* including:

• Medical, dental, and vision insurance
• Employer Paid Life Insurance
• 12 Paid Holidays
• Employee Assistance Program
• Paid Time Off (accessible at time of hire)
• Employer funded retirement plan & 401K options
• Ongoing training and development
• Flexible Spending & Dependent Care Account Options
• 50% off YMCA Membership

* Benefit eligibility dependent upon employment status

The Support Services Floater will offer trauma-informed assistance for clients navigating our services, primarily Our Sister's Closet (OSC), while also providing flexible coverage in other areas as needed. This role will be facilitating the operations of Our Sister's Closet by coordinating client appointments and OSC volunteers, assisting with donations, and creating a dignified and empowering client experience. When required, this position will be providing coverage for our front desks, the Computer Lab, and Drop-In Childcare.

Additionally, this role will be assisting in data entry and administrative tasks. The Support Services Floater fosters safety and belonging in alignment with YWCA Spokane's mission to eliminate racism and empower women.

• Provide primary desk coverage support during staff breaks, staff PTO, staff leave or high-need times.
• Complete daily opening procedures, including unlocking entrances, checking common areas for safety and cleanliness, and performing light cleaning as needed.
• Maintain consistent visibility and presence at the front desk to support accessibility, security, and client needs.
• Greet and welcome clients, visitors, and volunteers in a warm, professional, and trauma-informed manner that promotes a supportive and safe environment.
• Answer and manage the main YWCA Spokane phone line, directing calls and providing information as appropriate.
• Maintain up-to-date knowledge of YWCA Spokane programs and community resources to provide accurate referrals and information.
• Provide emotional support to clients in a calm, empathetic, and non-judgmental manner, recognizing when to refer individuals to appropriate resources or staff members.
• Respond to crisis situations involving clients and community members with sensitivity, professionalism, and appropriate support.
• Provide supporting coverage for the…