View Route Transportation Supervisor

The Fixed Route Transportation Supervisor plays a critical role in the success of transit operations. From next day scheduling to fleet dispatching, the Fixed Route Transportation Supervisor ensures the deliver of our flawless transportation services throughout Spokane. Through the practice of STA’s core values, the Transportation Supervisor helps operators navigate service disruptions, responds to incidents occurring on route, completes investigations, assigns buses, and conducts ride checks to make sure STA delivers a safe efficient transportation service to the Spokane region.

• Monitors and evaluates the performance of Coach Operators assigned to incumbent’s unit and makes appropriate recommendations with respect to commendations, promotions, suspensions, discharges or other disciplinary actions.
• Receives and responds to inquiries from the general public, including complaints or compliments directed toward STA or its operations staff.
  Maintains up-to-date information on matters relating to routes, fares, transfer privileges and other service issues.
• Cooperates with representatives of public safety and other municipal and county departments in handling traffic tie-ups, accidents, and special routings; cooperates with STA’s maintenance department in handling equipment failures and damaged equipment.
• Communicates unusual occurrences or circumstances, complaints, suggestions or other matters that may impact the Authority to appropriate staff; keeps members of assigned unit informed of all matters relating to their jobs and general interest to Spokane Transit.
• Maintains records of all assigned unit employees, including passenger reports, accidents, attendance and infractions of STA rules and regulations.

Training and

Experience:

Minimum one year’s work experience in public transit operations or related functions, during which the applicant has, by his/her performance, demonstrated relevant leadership and problem-solving skills.

License: Must possess a valid driver’s license and either have or be able to obtain a Commercial Driver’s License, Class A or B with Passenger Endorsement from the state of residence within 90 days of appointment and maintain a good driving record.

Physical Capabilities: Physical activity of the position requires the ability to sit, stand, walk, squat, stoop, twist, balance, push, pull, grasp and finger. The sensory requirements of the position include visual acuity to determine color, depth and field of vision; and the ability to receive detailed information through oral communication and to make discriminations in sound. The physical requirements of the position require the ability to exert up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and a negligible amount of force constantly to move objects.

Incumbent is subject to inside and outside environmental conditions.

Computer

Skills:

Proficiency in computer skills; experience in Microsoft environment preferred.

Communication: Able to communicate effectively both written and verbally. Proficient in tactfully providing constructive criticism and coaching.

• Experience working in a customer oriented environment
• Knowledge or experience with dispatching and deploying a workforce
• Ability to obtain a CDL Class B with passenger endorsement and air-brakes. (We train in house)
• Ability to adapt to rapidly changing conditions and multitask within a high paced work environment
• Proficient with computers within a Microsoft software environment
• History of maintaining detailed documentation and evaluations

In addition to the career opportunity, a competitive salary, and the areas’ recreational activities, we offer an excellent benefits package that includes:

• Wage range of $78,984 – $97,511
• PPO Medical Plans (Vision coverage included) (Employee, Employee+Family, Employee+Spouse, and Employee+Child)
• HMO Medical Plans (Vision coverage included) (Employee, Employee+Family, Employee+Spouse, and Employee+Child)
• WA State Public Employee’s Retirement System (PERS) PERS 2 or PERS 3
• Deferred Compensation/457 plan
• Health Reimbursement Arrangement (HRA) employer contribution…