Dispatcher - Heavy Duty Tow Truck

Pay Range

Base Pay: $14.00/hr - $18.00/hr

Sign-On Bonus: $1,500

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will maintain call logs, monitor routes, transfer messages, and direct Heavy Duty Tow Truck Drivers.

Open

Shifts:

Days 7am - 5pm
Nights 7pm - 5am

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow up by coordinating with the appropriate departments or field units.
• Operate and manage a multi‑line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Provide customers with pricing information and respond to any queries they may have.
• Maintain records and process customer payments.
• Maintain records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

• High School Diploma or Equivalent.
• Knowledge of heavy‑duty truck and wrecker capacity.
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Professional demeanor and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Accurate data entry.
• Computer literate.
• Knowledge of Tow‑book software is a plus.
• Availability to work Days, Nights and Weekends.

Ability to clearly communicate orally and in writing on a telephone and on a computer for extended periods; routinely requires sitting at a desk and viewing a display screen for extended periods; ability to access, input and retrieve information from a computer or other electronic device; routinely requires moderate lifting (up to 40 pounds) and carrying; routine walking, standing, kneeling, stooping, reaching, twisting, and bending;

good hearing and vision required.

• Two medical plans
• Two dental plans
• Vision coverage
• Employer paid Life and AD&D
• Voluntary Insurance plans
  401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy Statement: Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply.

Location:

Spring Hill, FL