Patient Services Representative

Patient Service Representative (PSR)

Location:

Spring Hill

Shift: PRN

The Patient Service Representative (PSR) serves as the first point of contact for Premier Community Health Care Group patients and plays a critical role in delivering a positive, welcoming, and efficient patient experience. This position provides front-desk support for medical and/or dental services, including patient check-in, check-out, registration, scheduling, and customer service.

PSRs directly impact patient satisfaction by ensuring timely service, accurate information, and professional communication while supporting clinic operations and patient flow.

• Provide best-in-class customer service during patient check-in and check-out
• Ensure patients are assisted in a timely, professional, and courteous manner
• Partner with clinical staff to support smooth patient flow and low wait times
• Update and maintain accurate patient demographic, insurance, and registration information
• Collect and post payments for services not completed during pre-registration
• Answer multiple phone lines promptly and assist callers with scheduling and general inquiries
• Schedule appointments and assist with patient registration, including walk-ins and same-day visits
• Issue referrals and process preventive care and non-urgent referrals as directed by providers
• Utilize internal resources and collaborate with other Premier sites to complete daily tasks
• Escalate patient concerns, registration issues, or billing questions to appropriate leadership
• Assist other care team members as needed and foster a positive team environment
• Meet individual performance goals and provide input for process improvement
• Maintain patient confidentiality and ensure HIPAA compliance at all times
• Communicate workflow disruptions that may impact patient flow
• Support community give-back initiatives and advocate for Premier’s mission
• Adhere to Premier’s core values and patient care standards
• Participate in Quality Improvement / Quality Assurance (QI/QA) initiatives
• Perform other duties as assigned

• Basic understanding of medical terminology and documentation
• Basic mathematical skills
• Ability to perform repetitive tasks with accuracy
• Strong customer service skills with empathy and compassion for diverse populations
• Professional demeanor with a positive attitude and strong work ethic
• Ability to communicate effectively, verbally and in writing, across all levels of the organization
• Excellent grammar, spelling, and interpersonal skills
• High ethical standards and commitment to confidentiality and Premier values

• High School Diploma or GED required
• CPR/BLS certification preferred
• Ability to obtain and maintain Epic certification and annual compliance training throughout employment

• Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally
• Ability to sit for extended periods
• Direct exposure to computer screens
• Possible exposure to contagious or infectious diseases