Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve all office growth objectives.
• Advance knowledge and skills to excel as a resource on tax topics and products for associates.
• Lead daily activities to ensure tax office work is completed on time with attention to quality standards, priorities, and goals.
• Build an engaging team environment through training and coaching to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information; create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required; conduct timely performance reviews and address associate issues in collaboration with the Associate Relations Center.

• Multi-unit people management experience in the retail, restaurant, banking, or related industry
• 2+ years as a Tax Professional
• Partner with District General Manager to create and implement office-level growth plans and manage office community involvement
• Assist in recruiting and interviewing candidates for tax office positions
• Experience supervising or managing people; strong customer service orientation
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
• Annual continuing education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office; ability to work independently with minimal supervision
• Flexible schedules and adaptability to business needs; high school diploma or equivalent or higher

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, and support for neurodiversity and caregivers
• Discounts on everyday items and services
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility requirements may apply)
• See all benefits at

At H&R Block we are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who support one another. H&R Block is an equal opportunity employer that values diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.