Self-Checkout Associate

Join to apply for the Self-Checkout Associate role at Winn‑Dixie
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Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves.

As a guardian of the Self‑Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing accurate scanning and recording of products at self‑checkout stations. You’ll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount; you will assist and engage customers, providing guidance on the self‑checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

• Protect against inventory losses or fraud at self‑checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary. (45%)
• Observe self‑checkout transactions diligently to identify irregularities or suspicious activities.
• Ensure customers are scanning and bagging items correctly, intervening when necessary to verify accuracy.
• Respond promptly to Point‑of‑Sale alerts and notifications, investigating potential issues with transactions or discrepancies in scanned items.
• Report incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.
• Provide outstanding service in the Self‑Checkout lanes according to SEG service standards. (45%)
• Provide proactive customer assistance, educating them on the self‑checkout process to minimize errors and promote a smooth experience.
• Engage customers in a friendly manner to create a positive shopping environment while discouraging fraudulent activities.
• Provide continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
• Monitor regular lanes for excessive traffic and invite waiting customers to use while maintaining a positive attitude.
• Aid actively in scanning product for those who may require assistance.
• Keep work area clean, orderly, and free from safety hazards. (10%)
• Stock front end products: ensure self‑checkout area is fully stocked with required supplies and/or tools.
• Clean and sanitize equipment during downtime and/or immediately when spillage occurs.
• Return carts to shopping cart corral.
• Perform other job‑related duties as assigned.

Education

• High School / GED required.
• Course of study: N/A.

Experience

• 0‑3 years supervisory experience minimum; no supervisory experience may apply.

Language Requirements

• English (required);
  English & Spanish (preferred).

Knowledge, Skills & Abilities

• Must be at least 18 years of age.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required for online training.
• Authorization to work in the United States or ability to obtain the same.
• Successful completion of pre‑employment drug testing and background check.

Preferred Knowledge, Skills & Abilities

• Preferred alignment with environmental factors and retail context (not required).

Location:

Store.