Customer Accounts Advisor

Join to apply for the Customer Accounts Advisor role at The Aaron's Company, Inc.

We are Aaron’s – an industry leader in sales and lease‑to‑own retail, known for quality brand names and superior customer service. We offer a team‑oriented, high‑energy environment with competitive pay and benefits, and a career with purpose.

The salary range for this role is $14.00 to $14.75 per hour*.
Incentive pay based on performance may also apply.

Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease benefits and ensuring 100% customer satisfaction. Advisors build relationships over the phone and face‑to‑face, helping customers progress toward ownership.

• Connect and relate well to people, demonstrate empathy, and listen attentively.
• Explain complex information simply and navigate difficult conversations.
• Demonstrate strong multi‑tasking, organization, negotiation, and persuasion skills.

• Maintain and update customer information in the store computer system and document all payment appointments.
• Contact customers who have not renewed their lease agreements both in‑home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure, and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

• United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR. Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental and vision insurance.
• 401(k) plan with contribution matching.
• Competitive performance incentives and advancement opportunities.

Aaron’s is an Equal Opportunity Employer.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrating our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Candidates requiring accommodation during the recruitment process should contact