Repair and Tool Technician

Overview

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians provide service to store customers in Tool Rental, which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure tools are operating properly and demonstrating their proper use (as needed).

They are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. In non-store locations, technicians ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.

• Repair and evaluate small engines, outdoor power equipment and handheld electrical devices.
• Provide service to customers in Tool Rental, including writing contracts and invoices for equipment rental and tool repairs.
• Check tools are operating properly and demonstrate proper use as needed.
• Maintain and manage day-to-day operation of equipment in the Tool Rental department.
• In non-store locations, ensure units are repaired, tested for quality, and cleaned before returning to the originating store.
• Maintain thorough knowledge of all tools and manage tool inventory through maintenance and repairs.

• Knowledge of tools and equipment repair; ability to evaluate and repair small engines and handheld devices.
• Ability to manage inventory and perform equipment maintenance.
• Strong customer service and communication skills; ability to write contracts and invoices where applicable.