Area Manager, Management Operations Manager

Summary

The Area Manager will be a leader responsible for driving consumer customer acquisition, deposit growth, and business development within their designated retail financial centers as well as managing the operations for their designated financial centers. This individual will implement forward-thinking strategies to expand market reach, foster long-term customer relationships, and ensure operational excellence while leading a dynamic team.

• Drive financial center profitability by encouraging day-to-day service and sales activity with policy standards for customer and operational excellence, meet regulatory compliance requirements, and motivate and coach staff toward the achievement of sales goals and financial center balance sheet growth using bank product knowledge expertise.
• Build and maintain strong relationships with existing and prospective customers, identifying opportunities to deepen engagement and grow deposits.
• Drive financial center profitability by optimizing service and sales activities, ensuring compliance with regulatory requirements, and leveraging bank product knowledge.
• Oversee operational efficiency, ensuring staff allocation aligns with customer needs and daily financial center activities.
• Actively engage with the local community, industry networks, and business leaders to enhance First Bank’s visibility and customer reach.
• Model, practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols.
• Cultivate a high-performance team culture through hiring, providing leadership, coaching, and professional development to staff members; communicate First Bank information to team(s) to ensure consistency of delivery of First Bank standards, expectations and values.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years of experience in banking retail, business development, or lending; 3+ years in a leadership role preferred.
• Proven track record in customer relationship management, driving deposit growth, and developing new account opportunities.
• Strong knowledge of risk management and operational integrity, ensuring compliance with all banking policies and regulations.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).

• Ability to lead growth-focused initiatives that enhance customer acquisition and deposit expansion.
• Excellent written and verbal communication skills for engaging customers and leading teams effectively.
• Exceptional relationship-building skills to connect with customers, businesses, and community partners.
• Ability to balance strategic planning with day-to-day operational execution.
• Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
• Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.