Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our Company
Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year roadmap focusing on innovation, client experience and sustainable growth, to elevate how we work, serve, and lead in our industry. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is open.

A Typical Day… Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. You’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.

It would be even better if you also had…

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and ability to lead towards a growth culture
• Strong decision-making and judgment skills in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

H&R Block is committed to the total well-being of its people. Our benefits support health, wellbeing, and financial wellness needs. Some benefits require eligibility.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply)
• Check all available benefits at

We are a Connected Culture where trust, care, and connections help us work together. You’ll be part of a world-recognized environment on Best Companies lists, surrounded by colleagues who help each other grow and support one another. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.