Service Coordinator

Customer Support / Service Coordinator

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering exceptional service and support to our customers. Role

Summary:

We are looking for a detail-oriented, friendly, and customer-focused Customer Support / Service Coordinator to join our team. In this role, you will ensure that customers receive timely, professional, and caring service for their kitchen equipment needs. You will manage service scheduling, coordinate with manufacturers, respond to customer inquiries, and resolve issues—all while maintaining a positive and helpful attitude to enhance the customer experience.

Key Responsibilities:

• Schedule and dispatch local technicians to ensure timely service delivery
• Communicate with manufacturers to secure warranty coverage
• Respond to customer inquiries via phone, email, and chat promptly, professionally, and with empathy
• Resolve customer complaints and equipment-related issues in a helpful and solution-oriented manner
• Monitor outstanding cases via dashboard and provide regular updates to customers
• Collaborate with internal departments to ensure customer needs are fully addressed
• Identify trends in customer requests, manufacturer responses, or equipment issues and report to management
• Work closely with fellow Service Coordinators to ensure seamless and supportive service delivery

Ideal Candidate:

• Strong organizational and communication skills
• Genuine care for customers and a pleasant, approachable demeanor
• Experience in customer service or technical support, preferably in food service or equipment-related industries
• Proactive, detail-oriented, and able to manage multiple priorities
• Comfortable working with cross-functional teams and external vendors
• Problem-solving mindset with a focus on improving processes and customer satisfaction