Rental Sales Agent

• Base Pay $13.00 - $15.00 / Hour
• Other Compensation Eligible for incentive compensation agreement
• Employee Type Non-Exempt-Full-time

Description

Budget Car & Truck Rental of Las Vegas is a locally owned and operated sub-licensee of Avis Budget Group. For more than 30 years, we have served Southern Nevada by providing reliable vehicles, competitive pricing, and exceptional customer service. Our mission is simple:
To deliver the best car rental experience through newer vehicles, exceptional service, and competitive pricing. We value teamwork, accountability, integrity, and continuous improvement. We invest in our employees through training, development, and opportunities for advancement.

We're looking for energetic, customer-focused individuals who know how to turn great service into a great customer experience! As a Customer Service Rental Agent
, you'll be the face of our rental operation, helping customers get on the road with the right vehicle while identifying opportunities to recommend upgrades and additional services.

This isn't just a customer service role. It's an opportunity to put your communication skills, sales abilities, and problem-solving mindset to work in a dynamic, team-oriented environment. From assisting travelers to closing sales, every interaction is a chance to make a difference.

• Welcome customers and provide prompt, courteous service at the rental counter.
• Confirm reservations and assist walk-in customers with vehicle availability and rental options.
• Verify driver's licenses, payment methods, age requirements, and other required rental qualifications.
• Prepare and process rental agreements accurately using the company's rental system.
• Explain rental rates, estimated charges, deposits, fuel options, mileage terms, return requirements, and other rental conditions.
• Offer and sell vehicle upgrades, optional protection products, prepaid fuel, additional driver options, roadside assistance, and other available services.
• Ask questions to understand each customer’s travel needs and recommend appropriate vehicles and products.
• Meet established sales, customer-service, and transaction-accuracy goals.
• Obtain required customer acknowledgments, initials, signatures, and payment authorizations.
• Process rental extensions, vehicle exchanges, early returns, and other rental-agreement changes.
• Review final charges and assist customers with questions regarding their rental agreement or receipt.
• Process payments, deposits, refunds, and other transactions according to company procedures.
• Maintain accurate records and protect customer payment and personal information.
• Communicate with lot operations, shuttle drivers, vehicle service staff, and management regarding vehicle readiness and customer needs.
• Monitor vehicle availability and coordinate substitutions when the reserved vehicle class is unavailable.
• Respond professionally to customer concerns and refer unresolved or escalated matters to management.
• Identify and report suspected fraud, invalid documentation, payment concerns, vehicle damage, or other unusual activity.
• Follow company procedures for cash handling, credit card transactions, identity verification, and loss prevention.
• Maintain a clean, organized, and professional counter area.
• Answer telephone calls and respond to questions regarding reservations, rental requirements, rates, and location information.

• Maintain adherence to company service protocols, confidentiality guidelines, and quality expectations.
• Participate in ongoing training, performance reviews, and team meetings.
• Maintain…