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Lead Slot Ambassador
Job in
Spring Valley, Clark County, Nevada, USA
Listed on 2026-11-01
Listing for:
Treasure Island Hotel Casino
Full Time
position Listed on 2026-11-01
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Event Management & Planning -
Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning
Job Description & How to Apply Below
- Market and recruit new guests to property
- Replenishing Kiosk monetary levels
- Gaming Control Board assistance
- Ensure all Ambassadors are providing Guests with TI Platinum service
- Responsible for all Slot Ambassador duties when necessary
- Establish and maintain a professional relationship with repeat guests to the property
- Research and evaluate guest accounts using Players Club and /or other software programs
- Issue guest complimentary items in accordance with departmental and property standards
- Research and resolve guest issues effectively and professionally
- Protect the confidentiality of Company documents and files under immediate control
- Greet guests, answer questions and be an informational resource regarding guest inquiries
- Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
- Accurately distribute/retrieve Cash Pouches to Slot Ambassador according to established departmental policies and procedures
- Verify and s to ensure players are of the legal gaming age
- Provide guests with Players Club information and solicit new members
- Assist guests with inquiries and problems regarding Players Club and the Casino
- Promptly answer in-bound telephone calls
- Assist guests and Casino Hosts with requests in a professional and timely manner
- Keep up to date on Slot Marketing activities and events at the property
- Input player information into the Players Club system
- Perform pre-shift meetings with all incoming Slot Ambassadors
- Assist Players Club Manager with training / re-training.
- Update and disburse daily facts and property information
- Maintain a positive and friendly attitude toward guests as well as other employees
- Perform all duties as deemed necessary for the success of the department
- Market and recruit new guests to property
- Replenishing Kiosk monetary levels
- Gaming Control Board assistance
- Ensure all Ambassadors are providing Guests with TI Platinum service
- Responsible for all Slot Ambassador duties when necessary
- Establish and maintain a professional relationship with repeat guests to the property
- Research and evaluate guest accounts using Players Club and /or other software programs
- Issue guest complimentary items in accordance with departmental and property standards
- Research and resolve guest issues effectively and professionally
- Protect the confidentiality of Company documents and files under immediate control
- Greet guests, answer questions and be an informational resource regarding guest inquiries
- Monitor assigned area and attend to guest’s needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
- Perform minor machine repairs
- Accurately distribute/retrieve Cash Pouches to Slot Ambassador according to established departmental policies and procedures
- Verify and s to ensure players are of the legal gaming age
- Provide guests with Players Club information and solicit new members
- Assist guests with inquiries and problems regarding Players Club and the Casino
- Promptly answer in-bound telephone calls
- Assist guests and Casino Hosts with requests in a professional and timely manner
- Keep up to date on Slot Marketing activities and events at the property
- Input player information into the Players Club system
- Perform pre-shift meetings with all incoming Slot Ambassadors
- Assist Players Club Manager with training / re-training.
- Update and disburse daily facts and property information
- Maintain a positive and friendly attitude toward guests as well as other employees
- Perform all duties as deemed necessary for the success of the department
- Gaming experience preferred
- Must have strong organizational skill
- Ability to handle and cope with stress well and remain calm under pressure a must
- Must have, or be able to obtain, Gaming Registration
- A working knowledge of basic computer systems and Casino systems preferred
- 1 year previous Slot Ambassador experience
- Excellent public relations, communication and speaking skills
- Professional appearance and demeanor a must
- Knowledge of Western Money redemption kiosks and ability to replenish coin and bills as needed
- Ability to troubleshoot minor repairs and dispensing problems of kiosks
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