Assistant Care Navigator

Assistant Care Navigator at KIDNEY SPECIALISTS OF SOUTHERN NEVADA

Full Time
• Immediate
• Remote
• Telecommute

• Job Location:
  
  Central HQ – Las Vegas, NV
• Position Type:
  Full Time
• Salary Range:
  Undisclosed
• Job Shift: Mon – Thu 7:30am to 5pm & Fri 8am to 12pm
• Job Category:
  Health Care

The Assistant Care Navigator (ACN) is a vital link between KSOSN, partner facilities, dialysis organizations, transplant centers, and surgeons. In this role, you guide patients through complex value‑based care processes, starting dialysis, and navigating the transplant listing journey. The ACN directly supports and assists Care Navigators with all assigned responsibilities.

• Patient Coordination & Support:
  Assist with daily hospital admissions, support patient activation measures, and conduct comprehensive health evaluations.
• Follow up with patients lost to follow‑up.
• Facilitate access placements (e.g., vein mapping, vascular surgeon referrals, fistula creation, peritoneal dialysis catheter insertion).
• Coordinate dialysis placements (e.g., peritoneal dialysis, in‑center requests from clinics and hospitals, end‑of‑month dialysis census updates).
• Support remote patient monitoring (RPM) initiatives.
• Education & Engagement:
  Obtain Kidney Smart referrals from the EMR and refer patients to Kidney Smart or Kidney Disease Education (KDE) programs.
• Track patient engagement with education programs (showed, canceled, no‑showed) and document enrollment for metrics.
• Data & Records Management:
  Track and record key metrics; request and import patient records from LTACHs; add dialysis patients to EMR; maintain dialysis census and reconcile monthly reports.

• Patient Coordination
• Support
• Data Management
• Customer Service
• Communication
• Organizational Skills
• Interpersonal Skills
• Detail Oriented
• Data Entry
• Microsoft Office
• Excel
• Healthcare Experience
• Adaptability
• Education Engagement
• Spanish Qualifications
  • High School Diploma or equivalent required.
  • Minimum of three (3) years of clerical, administrative or related experience with extensive use of spreadsheets.
  • Minimum one (1) year of related experience in a fast‑paced healthcare environment.
  • Intermediate knowledge of Microsoft Office applications, especially Excel.
  • Excellent customer service, communication, organizational and interpersonal skills.
  • Detail oriented with data entry proficiency.
  • Ability to adapt to change and support new policies and procedures positively.
  • Proficiency in English (read, write, speak, understand) via phone/email/in person.
  • Associate degree preferred.
  • Medical Assistant Certification preferred.
  • Spanish a plus.
  Responsibilities
  • Assist patients in navigating complex healthcare processes, including dialysis and transplant journeys.
  • Assist Care Navigators with patient coordination, education, and data management tasks.