Engagement Manager II

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.

Ready to join us?

Heres what the opportunity supported through our TGS Talent Acquisition Team requires:

The Engagement Manager II (EM II) is a delivery leadership position owning the end-to-end execution of services and projects for a strategic technology client, across a range of work streams that may include AI/GenAI initiatives. Strong program and project management skills are central to the role, including experience with pitching, developing solutions and approaches, team management, workflow oversight, client interactions, and reporting.

Familiarity with how AI/ML-related engagements are scoped, resourced, and measured is a valuable plus but not a prerequisite.

The EM II owns contract management and service delivery for their portfolio and provides guidance and mentorship to a team of Delivery Resources operating at the Line of Business level with partners across the enterprise.

The Engagement Manager II creates and nurtures relationships with strategic client stakeholders, establishing the role of partner, or trusted advisor, and is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization across all engagements in their portfolio. The ability to effectively communicate both up and downstream is a must, along with a results-oriented and positive attitude.

The responsibilities below are not exhaustive and may require adjustment based on internal and client requirements.

The EM II will ideally work PST hours, but we are open to remote locations across the U.S.

• Program Management:
  Oversee multiple engagements with varying delivery models for a strategic client ensuring that objectives are achieved, delivered according to schedule, and within budget.
• Strategic Client Relationship Management:
  Build rapport with client stakeholders to understand their long-term goals, aligns services accordingly, and stay informed on industry trends to inform value-based conversations acting as a proactive, strategic, customer-focused trusted advisor to clients and internal partners alike.
• Stakeholder Communication:
  Regularly inform internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Engagement Value Realization:
  Map the client organization, assess engagement-to-business line ratio, and identify opportunities where engagements align with business impact. Use value-framework content in business reviews to show how the organization delivers value to clients.
• Team Leadership and Development:
  Lead, coach, and develop a team of delivery resources including direct reports through regular feedback, performance reviews, and hands-on mentorship, building a high-performing team culture focused on continuous improvement and growth.
• Financial Management:
  Manage the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Risk Management and Mitigation:
  Identify potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
• Optimization:
  Develop methodologies to gather qualitative and quantitative data that drive further optimization for internal teams and clients.
• Governance, Reporting & Client Storytelling:
  Establish appropriate governance and ensure structure and controls are followed. Lead client Quarterly Business Reviews (QBRs) and other executive-facing reporting, translating engagement data and dashboards into a clear, compelling narrative for senior stakeholders.

• Manages Complexity:
  Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Action Oriented:
  Take on new opportunities and tough challenges with a sense of urgency, high energy,…