Customer Service Representative

Senior Search Director, Murray Professional

We are seeking a Customer Service Representative to support supply chain operations and ensure seamless product distribution to clients. The ideal candidate is proactive, detail‑oriented, and has strong logistics and customer support knowledge.

Salary + Additional Benefits:

• $70,000–$75,000 + Bonus
• PTO & 10 Holidays

Location: Spring, TX

Type of Position: Direct Hire

• Provide high‑level customer service while aligning with broader organizational goals.
• Build and maintain strong relationships with internal teams, external partners, and service providers to support business continuity and growth.
• Coordinate end‑to‑end order fulfillment, ensuring seamless collaboration across supply chain partners and logistics providers.
• Serve as a reliable and collaborative team member—flexible in multitasking, cross‑training, and supporting colleagues as needed to drive overall team success.
• Offer proactive operational and logistical support to the commercial/sales function.
• Identify and implement process improvements that elevate service quality, optimize costs, and expand revenue opportunities.
• Maintain effective communication and coordination with customers, vendors, logistics facilities, and other stakeholders to ensure accuracy and efficiency in order execution.
• Manage customer accounts to ensure satisfaction across products, delivery, and service touchpoints.
• Coordinate inbound and outbound logistics using various transportation methods.
• Oversee third‑party logistics providers and carriers to meet service requirements.
• Assist with product forecasting and support sales team planning efforts.
• Contribute to continuous improvement efforts focused on operational efficiency and customer experience.
• Collaborate with marketing, sales, and leadership on projects related to service strategy, customer insights, and communication initiatives.
• Process orders in the enterprise resource planning (ERP) system and prepare logistics for fulfillment.
• Select appropriate transportation providers based on cost, equipment needs, and availability. Leverage available systems for freight scheduling where applicable.
• Confirm inventory availability with suppliers and production partners to support timely deliveries.
• Maintain accurate pricing and cost data in internal systems, in coordination with pricing and finance teams.
• Gather delivery data such as weights and analysis for accurate invoicing and documentation.
• Assist with verification of freight and vendor invoices; resolve discrepancies as needed.
• Partner with accounts receivable to resolve customer billing issues and ensure timely payment.
• Submit documentation for adjustments such as credits, debits, or invoice corrections, as required.
• Provide cross‑functional backup within the customer service team and participate in training to support team flexibility.
• Complete additional duties and special projects as assigned by leadership.

• College degree strongly preferred.
• Minimum of 5 years of experience in one or more of the following areas: customer service, logistics, transportation, warehousing, distribution, inventory or materials management, import/export operations, international logistics, production planning, rail operations, or overall supply chain coordination.
• Familiarity with enterprise resource planning (ERP) systems; experience with modern ERP platforms is a plus.
• Strong interpersonal skills with a professional demeanor.
• Excellent verbal and written communication skills in English.
• Confident and clear communicator, capable of engaging effectively in both one‑on‑one and small group settings with internal teams and external partners.
• Highly organized with strong attention to detail and accuracy.
• Proficient in Microsoft Office applications, especially Excel for data analysis, and skilled in using tools such as Outlook and Word for professional communication and documentation.
• Ability to effectively manage and prioritize tasks in a fast‑paced environment.

• Medical Insurance
• Vision Insurance