Senior Manager, Service Supply Chain Portfolio Management Office

The Senior Manager, Services Supply Chain Program Portfolio Management Office (PMO) leads the governance, prioritization, orchestration, and execution oversight of a global portfolio of strategic and operational initiatives across the Services Supply Chain organization. This leader serves as the central point of integration between business functions, transformation teams, digital technology organizations, finance, and executive leadership to ensure investments are aligned with strategy, resources are optimized, risks are managed, and measurable business value is realized.

The Senior Manager, Services Supply Chain Program Portfolio Management Office (PMO) leads the governance, prioritization, orchestration, and execution oversight of a global portfolio of strategic and operational initiatives across the Services Supply Chain organization. This leader serves as the central point of integration between business functions, transformation teams, digital technology organizations, finance, and executive leadership to ensure investments are aligned with strategy, resources are optimized, risks are managed, and measurable business value is realized.

The role drives portfolio transparency and decision-making through robust governance frameworks, resource and capacity management, portfolio analytics, executive communications, and disciplined program execution. The Senior Manager leads a team of Program Managers and PMO professionals while partnering with senior stakeholders to accelerate transformation, operational excellence, and business growth.

• Own the Services Supply Chain portfolio governance framework.
• Lead portfolio intake, prioritization, funding alignment, sequencing, and investment decisions.
• Ensure initiatives align with business strategy, transformation roadmaps, operational objectives, and financial targets.
• Facilitate executive portfolio reviews and governance boards.
• Establish portfolio health metrics, KPI frameworks, and value realization processes.
• Drive portfolio trade‑off decisions balancing business value, risk, timing, and resource constraints.

• Oversee a portfolio of cross‑functional programs spanning:
  • Services Operations
  • Supply Chain Transformation
  • Digital Enablement
  • Cost Optimization
  • Customer Experience
  • Sustainability
  • Network Optimization
  • Service Delivery Excellence
• Drive end‑to‑end program execution across multiple work streams.
• Manage interdependencies, milestones, risks, and critical path activities.
• Ensure consistent application of PMO methodologies, phase‑gate reviews, and change management practices.

• Establish enterprise‑level resource planning and demand management processes.
• Lead capability and capacity planning across business and project teams.
• Facilitate resource allocation discussions with functional leaders.
• Optimize portfolio throughput while maintaining sustainable execution capacity.
• Anticipate resource conflicts and proactively recommend resolution strategies.

• Serve as trusted advisor to executive leadership.
• Develop executive‑level portfolio reporting and decision‑ready materials.
• Communicate portfolio status, business outcomes, risks, opportunities, and investment recommendations.
• Lead strategic alignment sessions with business and transformation leaders.
• Influence decisions across complex matrixed organizations.

• Partner with Finance to manage portfolio budgets and investment planning.
• Develop business cases and ROI assessments.
• Monitor benefits realization and value capture.
• Track portfolio performance against strategic and financial objectives.
• Ensure accountability…