Front Desk Associate

Position Summary

The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.

Full-time

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

• Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions.
• Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately.
• Provide assistance and respond to queries via online chat to enhance customer experience.
• Report resort comments, suggestions, and complaints to the General Manager for timely resolution.
• Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively.
• Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms.
• Initiate collection calls for site rental payments as instructed, ensuring timely payments.
• Utilize email communication to correspond with residents and potential guests as required.
• Maintain organized resort files, reports, and records, ensuring accuracy and completeness.
• Upload resident files and communications to Rent Manager for documentation and tracking purposes.
• Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices.
• Monitor office supplies inventory and place orders as necessary to ensure availability.
• Manage mail and packages, sorting and distributing them to designated mailboxes.
• Secure documents for leases and maintain confidentiality of sensitive information.
• Input meter readings accurately to track usage and manage utility billing processes.
• Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly.
• Perform other related duties as assigned.

• Customer Service
  
  Skills:
  
  Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
• Communication:
  Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
• Multitasking:
  Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
• Attention to Detail:
  Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
• Adaptability:
  Adapts to various situations and addresses guest needs promptly and professionally.
• Problem-Solving:
  Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
• Organization:
  Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
• Computer Proficiency:
  Proficient in using property management software and Microsoft Office applications.
• Positive Attitude:
  Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.

• Customer Service
  
  Skills:
  
  Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
• Communication:
  Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
• Multitasking:
  Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
• Attention to Detail:
  Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
• Adaptability:
  Adapts to various situations and addresses guest needs promptly and professionally.
• Problem-Solving:
  Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
• Organization:
  Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
• Computer Proficiency:
  Proficient in using property management software and Microsoft Office applications.
• Positive Attitude:
  Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.

• High school diploma or equivalent required.
• Prior…