Client Services Specialist

Dolphin Debit, part of Euronet Worldwide, helps credit unions and community banks simplify ATM operations and lower the cost of managing their ATM networks. We’re looking for a Client Services Specialist to be a primary point of contact for new and existing clients, coordinate ATM service issues, and help new clients get up and running.

In this role, you’ll work directly with clients to understand their concerns, bring in the right teams, and follow through until the issue is resolved. You’ll also serve as a liaison between clients, the ATM Installation team, and other Dolphin Debit departments during onboarding and installation projects.

• Build strong relationships with clients by responding promptly, communicating clearly, and following through on commitments.
• Gather details about ATM service issues, assess what needs attention, and coordinate with the team best equipped to resolve the issue.
• Track open technician service calls, monitor progress, and keep clients informed through resolution.
• Review client accounts for discrepancies and coordinate corrections with the appropriate teams.
• Support new client onboarding and ATM installations by coordinating timelines, handoffs, and updates across teams.
• Work with Sales Support, Monitoring and Dispatch, ATM Installation, and ATM Graphics to keep client projects on track from start to finish.
• Identify recurring issues and suggest practical improvements to service processes and internal handoffs.

• Bachelor’s degree in business management or a related field.
• Three or more years of financial services experience.
• Three or more years of customer service experience.
• Strong relationship-building, problem-solving, and follow-through skills.
• Clear written and verbal communication, with the ability to tailor updates to clients and internal teams.
• Strong attention to detail and the ability to manage multiple priorities and deadlines.
• Ability to take initiative, work independently, and coordinate across departments.
• Proficiency in Microsoft Excel, Word, and Outlook.

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off