Service Hotel General Manager

Overview

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”.

Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our full-service hotel & restaurant. As the Standard Bearer, you will be responsible for ensuring the hotel & restaurant runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.

• Oversee and manage all hotel & restaurant operations, including front desk, housekeeping, maintenance, sales, and food & beverage (restaurant & banquets).
• Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service.
• Monitor financial performance and adjust as necessary to meet revenue and profit goals.
• Develop and implement operational policies and procedures to improve efficiency and guest satisfaction.
• Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively.
• Create and maintain a positive work environment that fosters teamwork and associates’ engagement.
• Manage inventory and order supplies to maintain adequate levels and minimize waste.
• Hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handle complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel & restaurant’s annual operating budget, capital budget, and marketing & sales plan.
• Closely monitor the hotel & restaurant’s reports daily and take decisions accordingly.
• Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate.
• Maximize room yield, hotel revenue and food & beverage sales through innovative sales practices and yield management programs.
• Prepare monthly financial reporting for owners and stakeholders.
• Assist in the procurement of operating supplies & equipment and coordinate with third-party vendors for essential equipment and services.
• Coordinate with heads of departments for the execution of all activities and functions.
• Develop and manage Hotel & Restaurant Executive team to ensure career progression and development.
• Establish and maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations.
• Implement and maintain effective open-door communication across all departments.
• Create and maintain the company culture while educating team members about company motto and values.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and participate in new client acquisition along with the sales team when required.
• Responsible for safeguarding the quality of operations through internal and external audits.
• Ensure good safety practices for employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements – understand government regulations and ensure the hotel is in compliance with all rules and regulations.
• Carry out verbal and written policy changes and instructions.
• Ensure all decisions are made in the best interest of the hotel and…