RV Resort Manager

At Roberts Resorts & Communities, we make a genuine change in every life we touch. That’s why as a company, our goal comes down to this single purpose: to build community and fulfill dreams. We achieve results by being passionate, resourceful, collaborative, and committed to integrity and epic customer service.

Our growing portfolio of manufactured home communities, RV resorts, and vacation destinations provides welcoming places where residents and guests can connect, create lasting memories, and feel at home.

The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team. They are responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of high-quality service to guests and residents.

• Uphold Roberts Resorts’ Core Values Platform to foster a positive work environment and exceptional guest experiences
• Ensure guests and residents receive exemplary service in line with Roberts Resorts’ Customer Service Philosophy
• Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts.
• Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
• Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
• Collaborate with management to promptly address any issues that could negatively impact operations or guest satisfaction
• Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
• Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
• Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
• Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
• Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
• Provide essential data to support capital expenditure and expansion budget planning for the management team
• Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
• Performs other related duties as assigned

• Leadership: Demonstrated ability to inspire and motivate a team towards achieving common goals and objectives.
• Customer Service
  
  Skills:
  
  Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
• Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates.
• Strategic Planning: Skilled in developing and implementing long‑term plans and strategies to drive the success of the resort.
• Problem‑Solving Abilities: Experienced in addressing challenges that may arise, particularly those involving multiple variables in standardized situations.
• Financial Management: Proficient in managing budgets, controlling expenses, and maximizing revenue to achieve financial goals.
• Team Building: Capable of building and nurturing high‑performing teams through effective recruitment, training, and development initiatives.
• Adaptability: Able to adapt to various situations and changing circumstances while maintaining a focus on achieving results.
• Decision Making:
  Demonstrated ability to make timely and effective decisions, considering relevant factors and potential outcomes.
• Conflict Resolution: Skilled in resolving conflicts and…