Account Support Manager; Grad

Account Support Manager (Grad)

We are seeking an Account Support Manager (Grad) to join Hewlett Packard Enterprise as an onsite technical support resource. This role focuses on delivering software services, pre‑sales, post‑sales, and service delivery support to customers.

• Apply technical knowledge to operate a technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area; work with team members on more complex or cross‑technology incidents.
• Identify potential escalations and alert management proactively.
• Proactively and reactively provide solutions to prevent problems from occurring in your area of responsibility.
• Apply company solutions to meet moderately complex customer needs.
• Balance internal needs with customer needs within defined parameters.
• Identify additional services that could lead to future service revenue growth.
• Provide technical consulting during contract renewal discussions.
• Build strong relationships with management in assigned accounts.
• Influence delivery decisions on assigned account plans.
• Drive Customer Expectation management as part of escalation process.
• Manage small projects/programs in the team.

• Bachelor's degree preferred or Associate degree holder (technical field) with 4‑6 years working experience in related fields desired.
• Broad knowledge of company products and services offerings.
• Comprehensive business, technical, or functional knowledge.
• Well versed in core technical competencies (OS, networking, core company applications).
• Communicate effectively and tactfully to technical level, first‑ and middle‑level management within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem‑solving skills (proactive, reactive and creative).
• Able to identify alternative actions, set appropriate priorities, and identify creative and practical solutions.
• Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
• Basic project management, communication, and analytical skills.
• Able to suggest operational efficiencies.

• Health, dental and vision benefits.
• Paid time off and flexible vacation.
• 401(k) retirement plan with company match.
• Development and growth opportunities.
• Unconditional inclusion and diversity & equity culture.

Annual Salary USD 55,500 – 125,500 (Texas). Variable incentives may also be offered.

Hewlett Packard Enterprise is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.