More jobs:
SnapLogic Technical Support Lead; USC or GC
Job in
Spring, Harris County, Texas, 77391, USA
Listed on 2026-01-07
Listing for:
Ampstek
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Job Title
Snap Logic Technical Support Lead (Only USC or GC)
LocationSprings, TX – Remote
Employment TypeContract
Job DescriptionAs a Lead, you will be intensely involved in support and operations of the Snap Logic integration platform.
Responsibilities- Lead a team of approximately 17 members in a 24x7 support environment, ensuring adherence to ITSM processes.
- Manage incidents, service requests, bug fixes, minor enhancements, and root cause analysis (RCA) for problem tickets.
- Coordinate with offshore teams for daily status updates, deliverables, and shift handover calls.
- Maintain client status reporting and drive continuous improvements and automation initiatives.
- Minimum 6 years of experience in Snap Logic Support and Operations projects.
- Must be Snap Logic Integration and Admin Certified.
- Must have working knowledge of Service Now.
- Must have a good understanding of ITSM processes.
Authorized to work without employer-based visa sponsorship.
Infosys is unable to provide immigration sponsorship for this role at this time.
Seniority LevelMid-Senior level
Job FunctionInformation Technology
IndustriesIT Services and IT Consulting
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