Retail Branch Manager

Retail Branch Manager at Woodforest National Bank

Woodforest National Bank is a privately owned, employee‑owned bank that values relationship‑building, community service, and a culture of inclusivity. Joining Woodforest means becoming part of one of the largest employee‑owned banks in the country.

The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and in‑store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Act as a "Keeper of the Woodforest Culture" and create enthusiasm for retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the bank’s reputation by warmly greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology‑driven customer experience.
• Partner and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform other duties as assigned.

• Proactive in seeking business outside of the branch.
• Goal‑oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs.
• Effective problem‑solving, composure, and positive attitude when interacting with customers and internal team members.
• Quick learner of products, services, policies, procedures, regulatory guidelines, and sales processes.
• Maintains the highest level of confidentiality and follows proper policies.
• Excellent organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

• 5 years of relevant and transferable sales and/or customer service experience.
• OR a Bachelor’s degree and 3 years of relevant and transferable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team.
• Individuals with this experience typically report to an on‑site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
• Previous in‑store banking experience is preferred but not required.
• Must be positive and engaging.
• Preference for candidates who reside within the community.

• High School Diploma or equivalent required.

Full‑time.

Responsible and accountable for all personnel and employment decisions at the assigned branch/location.

Up to 50% or more outside of branch or as needed by customer.

Conditions include standing most of the time, walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.