Assistant Retail Store Manager

Description

The Assistant Store Manager serves as a member of the store leadership team and assists the Store Leader in overseeing the daily operations, financial performance, customer experience, merchandising execution, inventory management, and team development activities of the assigned Hobby Town location. This position plays a critical role in creating an engaging, profitable, and community-focused retail environment by supporting operational excellence, developing team members, driving sales performance, and ensuring consistent execution of company standards.

The Assistant Store Manager serves as a key leader within the store, frequently acting as Manager-on-Duty and providing leadership presence during all phases of store operations. The Assistant Store Manager helps cultivate a culture of belonging, accountability, learning, and customer engagement while supporting Hobby Town's mission of creating memorable experiences for hobbyists of all ages.

The Assistant Store Manager assists in the supervision of store personnel and may provide input regarding hiring, onboarding, scheduling, training, coaching, performance management, promotions, recognition, and corrective action. This position is expected to support the development of team members through ongoing communication, leadership, accountability, and reinforcement of company standards and expectations.

The Assistant Store Manager may assign work, monitor daily performance, provide operational direction, oversee shift execution, and assist in ensuring compliance with company policies, procedures, merchandising standards, customer service expectations, and operational requirements.

The Assistant Store Manager may serve as the acting store leader and Manager-on-Duty during assigned shifts and may function as the Store Director for limited periods of time to support staffing coverage, vacation coverage, business travel, training events, leave coverage, or other operational needs. During such periods, the Assistant Store Manager is expected to maintain store operations, support team performance, ensure customer service standards are met, address routine operational concerns, and communicate significant issues to company leadership as appropriate.

While serving in an acting leadership capacity, the Assistant Store Manager is authorized to make routine operational decisions necessary to support business continuity and customer experience; however, final authority regarding hiring, termination, compensation, promotions, disciplinary action, policy exceptions, and other employment-related decisions remains with the Store Director and/or company leadership.

This position does not independently possess authority to hire, terminate, or make final employment decisions without appropriate approval from company leadership.

• Assist the Store Director in overseeing all daily store operations.
• Serve as Manager-on-Duty during assigned shifts.
• Ensure operational standards, company policies, and safety procedures are consistently followed.
• Assist with opening, closing, cash management, security, and operational compliance activities.
• Monitor store conditions and ensure a clean, organized, and customer-ready environment.

• Support achievement of store sales, profitability, and operational goals.
• Monitor daily sales performance and identify opportunities for improvement.
• Assist in driving conversion, average transaction value, customer engagement, and repeat business.
• Support implementation of sales-driving initiatives, promotions, and events.
• Help communicate store performance goals and expectations to team members.

• Assist with recruiting, interviewing, onboarding, and training new team members.
• Provide ongoing coaching, development, and performance feedback.
• Assist in conducting performance discussions and documenting employee performance concerns.
• Help create employee schedules that support customer service expectations and operational needs.
• Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
• Support employee engagement and retention initiatives.

• Ensure exceptional customer service standards are consistently delivered.
• Serve as an escalation point for customer concerns and service recovery situations.
• Coach team members on customer engagement, product knowledge, and selling behaviors.
• Promote an inclusive, welcoming, and educational environment…