Retail Sales Associate

Overview

Full-Time Retail Sales Associate to join our Team!

Pay: $10.00 to $14.00 per hour. We offer a commission structure that pays you for every transaction you process. You can earn commission up to 8% on transactions, which could average an additional $2.18 per hour on top of your hourly rate.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associate engages with customers and assists with inquiries and problem resolution. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

The full‑time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS commission based on productivity. The actual pay will be based on factors such as location, qualifications, and experience.

• Greet and interact with customers to develop rapport and provide appropriate financial solutions.
• Perform non-management open/close procedures.
• Keep the sales floor clean, stocked, and maintain visual displays.
• Process sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handle cash and negotiable items according to policies and procedures.
• Answer incoming calls per company standards.
• Explain legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers, fostering a positive team environment.
• Partner with all employees to create a positive and memorable customer experience.
• Complete required training successfully.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, walking, stooping, lifting, etc.) in compliance with laws.
• Ability to work with firearms and become firearms certified.
• Ability to assist customers on exterior areas as needed.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to serve customers, be team‑oriented, and multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations.
• Cash handling experience is preferred.
• Ability to work at multiple locations as needed.
• Flexible retail schedule, including weekends and holidays.
• Computer literate with experience using POS systems and office machines.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission, based on gross profit of personal performance. Applicants receive more details during the interview process.

The information in this description is not all-inclusive. Management may assign or reassign duties as needed. Duties may change due to reasonable accommodation or other reasons.

Arbitration:
Should you be offered and accept a position, the company requires all employees to agree to binding arbitration to resolve disputes.

Pay rates will not be below applicable local minimum wage requirements. Earned Wage Access is a service provided by Net Spend; signup is required; restrictions and fees apply. First Cash 401K is available to employees 21 years or older. Maximum base pay rate is based on experience and skills.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations will be provided to qualified individuals with disabilities.