Rail Network Coordinator

Job Description – Rail Network Coordinator (2501004)

RSI Logistics, recently acquired by Trinity Industries Inc., is looking for a Rail Network Coordinator
. The Rail Network Coordinator is responsible for proactively monitoring loaded railcars from the point of release at the origin to final placement at destination, as well as the empty return. This role is responsible for ensuring exceptions are identified, escalated and handled, while informing business partners of any variations to planned trips.

• Understand railcar operations in order to identify potential issues and navigate customer service issues through to resolution
• Utilize a cloud-based railcar tracking system to monitor, identify problems, and provide updates to stakeholders
• Communicate with railroads to troubleshoot issues and delayed railcars (includes phone/email communication and logging issues)
• Ensure railcars are traveling along the correct route and going to the correct destination, and on time
• Understand bill of lading, way billing, and railroad terminology
• Goal-driven and continuous improvement mindset
• Communicate and present information to internal and external stakeholders

• Bachelor's degree in logistics, transportation, or a related field preferred
• Minimum 2 years of experience in rail operations or logistics coordination
• Proficient in technical writing, good communication skills – attention to detail is critical
• Strong written and verbal communication skills
• Proficient in the use of logistics software, SAP, and Microsoft Office Suite
• Strong mechanical aptitude with decision making skills
• Ability to multi-task and manage multiple priorities