IT Support Specialist

Job Summary

OPSPro specializes in providing small businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT.

Candidate will provide end user support for local and remote users. Install, support, and maintain local and remote computers. Ability to work as part of a cross‑functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Provide remote and in‑person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages
• Troubleshoot and support software applications and business processes
• Troubleshoot and repair new or existing hardware.
• Analyzes and tests new hardware / software configurations
• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
• Assist the technical lead with projects from implementation through testing and production
• Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledge‑base or procedure/policy documents
• Accurately update applications, websites, and content management systems
• Accurately update and maintain electronic records with current data.
• On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required
• Some local travel will be required. Perform other duties and special projects as assigned

• Experience with Office
  365 administration and support
• Troubleshooting network and wireless issues
• Experience supporting Windows 7 and Windows 10
• Technical certificates are a plus

• Must be customer‑service and results oriented, an experienced problem solver who seeks assistance, when necessary, a self‑starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously and an experienced decision maker
• Minimum 2‑4 years of experience with computer systems support, helpdesk support, computer deployment and imaging.
• Working knowledge of Microsoft Office and Windows Operating Systems. Experience with Linux and Macintosh operating systems is a plus
• Experience with Office
  365 end‑user/client support
• Working knowledge of computer networks and Wi‑Fi
• Ability to work as single resource at client locations
• Experience supporting multiple clients or tasks simultaneously
• Experience installing software, patches and updates on desktops and laptops
• Phone and people skills which promote end‑user satisfaction

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment‑free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources;…