IT Support Specialist

Desktop Support Technician

Position Overview We are seeking a Desktop Support Technician to provide technical support for both local and remote end users. This role is responsible for troubleshooting hardware, software, application, and connectivity issues while ensuring a high level of customer service. The ideal candidate is a self-starter with strong problem-solving skills who can effectively support users across diverse environments and manage multiple priorities simultaneously.

Key Responsibilities Provide remote and onsite technical support for end-user computing devices and business applications.

Troubleshoot and resolve hardware, software, operating system, and connectivity issues.

Install, configure, maintain, and upgrade desktops, laptops, and peripheral devices.

Support remote users and assist with secure remote access and connectivity solutions.

Perform device deployments, imaging, reimaging, and system rebuilds as needed.

Troubleshoot and support business applications, workflows, and operational processes.

Test and evaluate new hardware and software configurations.

Assist with technology projects from implementation through testing and deployment.

Maintain accurate records of incidents, resolutions, procedures, and support documentation.

Update and manage electronic records, internal applications, and web-based content as required.

Collaborate with technical teams to resolve escalated issues and improve support processes.

Participate in on-call support, maintenance activities, and occasional travel as needed.

Required Qualifications
24 years of experience in desktop support, help desk support, or technical support roles.

Strong troubleshooting skills across hardware, software, and operating systems.

Experience supporting end users in both remote and onsite environments.

Knowledge of desktop deployment, imaging, software installation, and system maintenance.

Understanding of computer networking fundamentals and wireless connectivity.

Experience supporting productivity and collaboration applications.

Excellent customer service, communication, and interpersonal skills.

Ability to prioritize tasks and effectively manage multiple support requests.

Strong documentation and organizational skills.

Preferred Qualifications Experience supporting multiple locations, clients, or business units.

Familiarity with additional operating systems and diverse technology environments.

Experience supporting remote access technologies and mobile work forces.

Exposure to project implementation, testing, and rollout activities.

Experience working independently at customer or field locations.

Work Environment Combination of onsite and remote support responsibilities.

May require occasional travel.

Participation in on-call, evening, or weekend support schedules as needed.

Fast-paced environment with diverse technical and customer support responsibilities.

Experience Level Intermediate Job  Type & Location This is a Contract to Hire position based out of Springboro, OH.Pay and Benefits The pay range for this position is $20.00 - $30.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance…