Member Services Rep Front Desk- Part- Time Weekend Evening

Overview

Job Category: Operations

Requisition Number: MEMBE
003114

Location:

Springdale, AR 72762, USA (Springdale facility)

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holds up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Input and update prospective and current member information into tablets and point of sale systems.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on inventory order recommendations.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment and amenities while following all processes and procedures.
• Assist GM and represent the company at community events and other outreach activities.

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Supervisory Responsibility:
This position has no supervisory responsibilities.

Work Environment:
This job operates in a fitness club environment and uses standard office and custodial equipment. The noise level may be loud on a regular basis.

Physical Demands:
Regularly required to talk or hear; stand, walk, use hands, reach; occasionally sit, climb, balance, stoop, kneel, crouch or crawl; frequently lift up to 25 pounds and occasionally up to 75 pounds; vision requirements apply.

Position Type/Expected Hours of Work:
This may be either a full-time OR part-time, nonexempt position. A nonexempt employee is entitled to minimum wage and overtime protections.

Travel: 0% travel expected for this position.

Excel Fitness is an Equal Opportunity Employer. We are committed to equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Know Your Rights:
This employer is required to notify all applicants of rights pursuant to federal employment laws. For details, review the Know Your Rights notice from the Department of Labor.