Manager Customer Service

Overview

Manager Customer Service at Graybar –
Manager Customer Service role description: oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.

• Assist the Branch Manager in managing resources within the branch
• Supervise and mentor customer service, administrative, warehouse, and transportation functions
• Staff all service and administrative functions and monitor performance of related employees
• Implement customer-facing service solutions and e-commerce solutions
• Set branch schedules, establish procedures, and resolve service failures
• Collaborate with Branch Manager in managing profitability, expenses, and assets

• SAP and Microsoft Office experience
• Supervisory and leadership skills; ability to motivate and support a team
• Problem solving and conflict resolution skills
• 3+ years experience required
• 2 year degree preferred

The expected base salary for this position is starting at $70,000 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan. Most regular, full-time employees may be eligible for a variety of benefits including:

• Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance with options for your family
• Flexible Spending Accounts
• Disability Benefits
• Profit Sharing Plans
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays
• Paid Wellness Day
• Volunteer Time Off
• Predictable Work Schedules (no weekends or nights for most roles)
• Employee Recognition Program
• Educational Reimbursement and Career Development Programs
• And more perks supporting well-being and growth

Benefit eligibility may vary across locations and roles; check with your recruiter for more information.

At Graybar, our employees are the heart and soul of our company. We believe that diverse perspectives drive ideas and innovation, and we are committed to belonging, inclusion, and treating everyone with dignity and respect. Our employee ownership culture emphasizes teamwork and moving forward together while recognizing each person’s unique value.

Apply now and find out what’s next for you.

Equal Opportunity Employer/Vet/Disabled

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Bentonville, AR