Volunteer Coordinator

This position will work a Monday–Friday 8 a.m.–4:30 p.m. schedule, and may occasionally require after‑hours assistance for volunteer events. The Volunteer Coordinator will support the coordination efforts responsible for developing, implementing, and managing the hospice volunteer program to support patients, families, and staff.

Schedule:

Monday–Friday 8 a.m.–4:30 p.m.; occasional after‑hours volunteer events.

• Volunteer Information Systems & Data Integrity: maintain up‑to‑date volunteer data in electronic health record systems and paper files.
• Track volunteer service hours, assignments, credentialing, and status changes in real time.
• Volunteer Onboarding & Credentialing: assist with full onboarding process including applications, screenings, orientation, and required documentation; provide clear communication and support to new volunteers throughout onboarding.
• Volunteer Communication & Relationship Support: serve as the primary point of contact for volunteers, promote engagement and retention; provide timely updates, feedback, and assistance; identify volunteer interests and strengths to support meaningful placement.
• Training Coordination & Education Support: manage logistics for volunteer education, including scheduling, communication, materials, and rosters; assist with the delivery of training content; track completion of required initial and ongoing education.
• CMS Documentation & Program Compliance: maintain required documentation for volunteer recruitment, retention, and education; follow departmental procedures to ensure accuracy and compliance; support continuous improvement in documentation workflows.
• Volunteer Placement, Scheduling & IDT
  
  Collaboration:
  
  manage volunteer service requests to ensure timely placement; build strong relationships with interdisciplinary team members; monitor volunteer performance and follow up on issues affecting patient/family care; participate in after‑hours coordination as needed.
• Demonstrate compassion, empathy, patience when interacting with patients, families, co‑workers, and the public.
• Represent Circle of Life positively to the community.
• Show flexibility, versatility, and a positive attitude in integrating additional duties.
• Perform other duties as assigned.

• Three years of related experience required and at least one year of previous management experience or equivalent combination.
• Previous experience in volunteer coordination and knowledge of the hospice philosophy and concepts of care preferred.
• Strong interpersonal and presentation skills; experience in public speaking or conducting training classes.
• Excellent organizational skills, ability to build warm, empathetic relationships with volunteers and staff, flexibility, and willingness to work with a team.
• Ability to set goals and achieve them through coordination of many individuals and activities.
• Strong computer skills and knowledge of standard office procedures.
• Good problem‑solving ability; high level of community visibility; good listening skills; warm, people‑oriented personality.

Seniority level:
Mid‑Senior;

Employment type:

Full‑time;
Job function:
Other;
Industry: Hospitals and Health Care.