Advocate Supervisor

Court Appointed Special Advocates (CASA) of Northwest Arkansas (NWA) is a nonprofit organization whose mission is to provide quality volunteer representation for children who have experienced abuse and neglect. Part of a national movement, CASA of NWA was founded locally in 1997 and serves children in foster care in Benton, Washington, Carroll, and Madison counties.

Job Summary: Provides direct supervision, guidance, and support to CASA volunteers, ensuring compliance with established regulations and best practices. Assists in the recruiting, screening, and training of volunteers. Initiates required correspondence related to cases, maintains case records and volunteer files, and compiles information to prepare reports to the court. This job does NOT allow for direct interaction with the youth we serve.

The main focus of this position is volunteer supervision and management. Strong writing and editing skills a MUST. People skills a MUST. Communication skills a MUST. Bilingual (English/Spanish) preferred, to support our growing number of Spanish-speaking families and volunteers.

Court Appointed Special Advocates (CASA) of Northwest Arkansas (NWA) is a nonprofit organization whose mission is to provide quality volunteer representation for children who have experienced abuse and neglect. Part of a national movement, CASA of NWA was founded locally in 1997 and serves children in foster care in Benton, Washington, Carroll, and Madison counties.

Job Summary: Provides direct supervision, guidance, and support to CASA volunteers, ensuring compliance with established regulations and best practices. Assists in the recruiting, screening, and training of volunteers. Initiates required correspondence related to cases, maintains case records and volunteer files, and compiles information to prepare reports to the court. This job does NOT allow for direct interaction with the youth we serve.

The main focus of this position is volunteer supervision and management. Strong writing and editing skills a MUST. People skills a MUST. Communication skills a MUST. Bilingual (English/Spanish) preferred, to support our growing number of Spanish-speaking families and volunteers.

• Evaluates cases and assigns volunteers based on interest, time, skills, and experience to ensure the best outcome for the child(ren).
• Works with volunteers in developing a case plan and monitors progress on achieving the goals of the plan.
• Provides supervision and guidance while monitoring volunteers' performance on issues of confidentiality, policy, boundaries, and relationships with other professionals.
• Monitors and evaluates each volunteer's investigative and advocacy work to ensure that each child in the program receives the highest quality services.
• Reviews and edits court reports to ensure they are in accordance with established guidelines and criteria, and that they are accurate, goal directed, and submitted in a timely manner.
• Assists volunteers in the interpretation of psychological evaluations based on assessments, IEPs, DHS case plans, etc. to ensure that appropriate placements, visitations, medications, and services are provided.
• Accompanies volunteers to court hearings, meetings or visits as needed or, if required, attends in volunteers' stead and/or makes appropriate arrangements in volunteers' absence.
• Reviews issues and progress on cases with each volunteer, at minimum, monthly.
• Ensures that each volunteer completes the required in-service hours for continuing education.
• Completes and reviews an annual written performance evaluation with each volunteer.
• Maintains relationships with all professionals involved in the case to ensure quality of outcomes and a positive reputation in the community.

• Participates in volunteer information sessions and continuing education programs.
• Interviews prospective volunteers and makes recommendations as to candidates' suitability to serve as a volunteer.
• Participates in public relations and community education events.
• Maintains professional relationships with external service providers to enhance organization perception and visibility.

• Maintains records and case files of active cases.
• Enters case information into Casa Manager database and ensures that files are current.
• Manually files pertinent documents in volunteers' personnel files.
• Compiles volunteers' case hours, visits, and contacts, and prepares monthly reports.
• Compiles…