Customer Service Manager

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Job Description

Job Title: Customer Service Manager

Reports To: Store Manager

FLSA Status: Exempt

Summary: Manages Customer Service Specialists as well as the store's sales and marketing program by performing the following duties.

• Ensures the store meets its monthly goals.
• Manages local store marketing.
• Provides necessary training to store sales staff.
• Develops positive customer relationships.
• Helps customers by matching them with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Maintains the ability to explain product features and benefits.
• Responsible for calculating discounts and any promotions as applicable to the rental agreement or sale.
• Ensures the customer's files are set up and maintained properly.
• Qualifies customers for the product.
• Assists with managing the store's customer accounts.
• Performs regular sales calls.
• Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.
• Assists with ordering products, creating purchase orders, and receiving products in to the POS system.
• Assists with creating and verifying rental agreements and educating customers on their agreement.
• Assists with training and developing the store's delivery and installation specialists.
• Assists with managing store inventory.
• Assists with refurbishing store merchandise.
• Other duties may be assigned.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Mid-Senior level

• Full-time

• Other

• Retail