Manager Sales Account - Convenience Channel

Job Details:
Position Summary To effectively support East Coast customers, candidates located in the Eastern U.S., Chicago area, or Springdale, AR are preferred. The Sales Account Manager – Convenience Channel is a contributing member of the commercial sales team and reports directly to the Director of Sales (DOS). This role is responsible for managing and growing relationships with assigned Convenience Chain Accounts, with a strong focus on driving incremental prepared foods business within new and existing customers.

The Sales Account Manager will be expected to show profitable growth within their assigned customer base while navigating contract negotiations, customer quality concerns and new item launches while executing against their annual business plans. The Sales Account Manager will also have responsibility for managing our Prepared Foods Business with McLane including pricing communication, new item set up, deduction resolution and all other miscellaneous responsibilities.

The Sales Account Manager will collaborate closely with the DOS, Tyson Business Unit Leads, Prepared Sales Strategy and Planners, Revenue/Pricing Partners, and other cross‑functional teams include Demand and Supply Planners to develop and execute customer strategies that grow volume, optimize product mix, and protect core business. This role plays a critical part in creating competitive advantage within the convenience channel by leveraging value‑added product solutions and executing customer‑specific initiatives.

• Develop, manage, and strengthen professional relationships with assigned Convenience Commercial Chain Accounts. Serve as the primary point of contact for customers, ensuring alignment on business objectives and execution priorities. Cultivate trust and long‑term partnerships to support sustainable growth.

• Sell in new products, negotiate contracts, and drive customer adoption of value‑added product tiers. Deliver against annual volume, mix, and pricing objectives in alignment with executive pricing strategies. Prioritize efforts and resources against approved sales plans and account strategies.

• Gather, analyze, and maintain key account insights, including:
  • Size and scope of the business
  • Product and innovation opportunities
  • Competitive landscape
  • Timing considerations and potential hurdles
  • Accurate Forecasting of new and existing business.
  • Pricing communication to operators and distributors
  Maintain accurate account documentation and pipeline updates in the CRM system. Track progress and proactively communicate status to all applicable internal stakeholders.

• Partner with Business Development, Business Units, Revenue Management, and Trade/Marketing teams to execute customer strategies. Lead and manage strategic initiatives and customer‑specific programs from concept through execution. Coordinate customer presentations, promotional plans, and marketing initiatives to support growth.

• Manage customer spend, promotional investments, and expense budgets tied to volume objectives. Resolve customer complaints, deductions, and billing issues in a timely and professional manner. Protect core business while identifying opportunities for incremental growth.

• Provide sales support at customer meetings, trade shows, and events as needed. Conduct product sampling and present key product features, benefits, and value propositions to customer stakeholders.

• Experience Minimum of 5 years of outside sales experience required. Experience in Food service, Food service Manufacturing, or Distributor…