Field Technician

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Cable technicians work in homes and businesses to install and repair telecommunications cables. This could be phone lines, internet cables or cable television. Cable technicians often work directly with the customer; customer service is a big part of this job, as is the technical know-how to use diagnostic equipment and tools to service telecommunications equipment. Technicians must perform quality control inspections on installations.

Good driving record with limited tickets, ability to utilize a 28’ ladder (75 lbs), availability to work early/late hours and ability to maintain safe driving practices at all times while driving a company‑owned vehicle.

• Service and troubleshoot cable products.
• Complete work orders and retrieve proper signatures for accurate billing.
• Ensure all installation work is done according to quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow.
• Follow all company policy and procedures.
• Adhere to safety policy.
• Perform installation work as required.
• Perform quality‑control inspections.
• Help with training when needed.
• Drive company vehicle.
• Install HSD/cable/phone service per work order.
• Communicate with supervisors and customers.
• Manage time effectively and meet scheduled time frames.

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations.
• Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Perform basic arithmetic, including addition, subtraction, multiplication, and division with units of American money, weight, volume, and distance.
• Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Effectively present information in one‑on‑one and small‑group situations to customers, clients, and other employees.

• Physical: stand, walk, sit, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, lift up to 75 lbs.
• Safe driving record; ability to drive covered vehicle.
• Technical: assess own strengths, pursue training, build knowledge, share expertise.
• Customer Service: manage difficult or emotional customers, respond promptly, solicit feedback, meet commitments.
• Interpersonal: solve conflict, maintain confidentiality, listen, remain open to ideas.
• Written Communication: write clearly, edit for spelling and grammar, vary style, present numerical data.
• Teamwork: balance team and individual responsibilities, give and welcome feedback, build morale.
• Ethics: treat people with respect, inspire trust, act with integrity.
• Organization: follow policies, complete tasks correctly and on time.
• Judgment: make decisions, explain reasoning, involve appropriate people.
• Professionalism: approach others tactfully, react well under pressure, accept responsibility.
• Quality: demonstrate accuracy, seek improvement, monitor own work.
• Quantity: meet productivity standards, complete work timely, work quickly.
• Safety and Security: observe procedures, report unsafe conditions, use equipment properly.

• Consistently at work and on time; ensure responsibilities covered when absent; attend meetings on time.
• Follow instructions, respond to management, take responsibility, keep commitments, commit to long hours when necessary, complete tasks on time or provide alternate plan.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories.

It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Engineering and Information Technology;
Industries:
Utilities

Referral opportunities:
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Location:

Fayetteville, AR.