Office Administrator

Necco has an opportunity for a career as an Office Administrator
. This role provides essential administrative and operational support to our Community Behavioral Health programs by maintaining accurate staff and client records, ensuring system integrity, and coordinating day-to-day office functions. The Office Administrator contributes to compliance, quality service delivery, and a positive office environment by supporting staff, managing documentation, and maintaining organized workflows.

A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A problem-solver, financial steward, and one who excels at collaboration. A passionate pragmatist about the company’s success, growth, efficiency, and program quality. A courageous mutant, agile and adaptable in the face of adversity.

• Enter and maintain accurate information within all required databases
• Generate reports as needed and notify team members regarding missing or incomplete documentation
• Track and manage employee personnel files and complete required background checks
• Upload necessary documentation into the appropriate databases in a timely and accurate manner

• Track and ensure annual consents are obtained, completed correctly, and uploaded into the EHR
• Enroll clients into Behavioral Health programs upon completion of required intake components
• Monitor and update client statuses to reflect the most current information
• Verify accuracy of information entered into the EHR and support the discharge process
• Assist in tracking required assessments to ensure timely scheduling and completion

• Serve as a liaison to the finance team regarding office- and program-related billing concerns
• Collaborate with the Program Director, Administrative Specialists, Lead Clinician/Facilitator, HR, and other departments to ensure accurate documentation and communication

• Provide outstanding customer service to clients, visitors, and staff
• Coordinate internal and external communications including phone, fax, mail, and email
• Assist in training/orienting new employees to documentation procedures and office processes
• Help maintain office space to meet COA, State, and Federal standards, including safety and emergency preparedness
• Coordinate office supply needs and general administrative tasks at the direction of the supervisor
• Support offboarding tasks by gathering and processing required documentation
• Maintain confidentiality of all client and employee records
• Ensure staff caseloads remain accurate and up to date

• Conduct ongoing site-based quantitative audits of charts in accordance with policy and procedure
• Report compliance status and documentation concerns to the Program Director as requested
• Assist the Risk & Safety team in preparing for audits, inspections, and site reviews (internal and external)
• Understand and execute Necco’s corporate culture principles and organizational strategy

• Practice ruthless pragmatism
• Engage in peer-to-peer feedback
• Know and live the Necco Corporate Culture Principles
• Embody the three essential virtues: humble, hungry, and smart
• Drive your individual performance scorecard results
• Adhere to and contribute to the Necco meeting structure

• Minimum 21 years of age
• High School Diploma required; degree preferred
• Minimum 3 years of experience in office administration, data entry, or billing
• Valid driver’s license
• State minimum auto insurance coverage
• Excellent organizational, technological, written,…