DSW Store Supervisor

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe‑obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialogue.

We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Store Manager and/or Co-Manager

• We Love What We Do – Bring positive energy and enthusiasm.
• We Own What We Do – Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right – Model high standards of honesty and integrity.
• We Belong – Value unique experiences and encourage different perspectives.

• Maintain in‑store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review daily communication; plan and assign tasks throughout the day and follow through with required actions.
• Meet metric‑based goals by reviewing, understanding and clearly communicating daily progress. Able to communicate business trends to leadership.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Complete processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.
• Supervise and participate in inventory‑related activities including freight receipt, product placement, markdowns, and markdowns out of stock (MOOS).
• Manage omni‑activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations in all areas of the business.
• Ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
• Address associate and customer concerns quickly, taking partners when needed.
• Support team in managing payroll and associate time‑keeping activities.
• Provide feedback to the Store Manager on associate performance and communicate associate‑relations issues to Store Manager for follow‑up.
• Recognize associates through our company recognition tools.
• Support team by training, coaching and motivating store leads and associates.
• Delegate and/or perform all other associate duties within store.
• Perform other duties as assigned by the Store Manager and/or Co‑Manager.

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold the team accountable to meet time‑bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail