Personal Shopper Lead - Sam's

Personal Shopper Lead - Sam's at Sam's Club

This role is offered by Sam's Club with a pay range of $20.00/hr - $28.00/hr
. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Assists management with the supervision of associates in an assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures.
• Provides direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
• Ensures compliance with company policies and procedures and supports the Open Door Policy while participating in recruiting, hiring, scheduling, coaching, and evaluating associates.
• Maintains the safety of the facility according to company policies, conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials, and reporting unsafe situations to management.
• Supports the Sam’s Club e‑commerce plan in the club by overseeing operations of the e‑commerce programs (Club Pick‑Up, Ship From Club, etc.), auditing online customer feedback, and working to resolve complaints and Escalate unresolved issues to management.
• Supervises associates supporting the e‑commerce programs by training, providing resources, assigning duties, and ensuring associate coverage at the e‑commerce pickup location.
• Executes the Sam’s Club Pickup plan and processes by updating club operations with key performance indicators, auditing customer orders, ensuring correct fulfillment, maintaining equipment readiness, evaluating performance, and providing training.
• Provides member service by acknowledging members, identifying member needs, providing guidance on self‑service technology, resolving issues, and promoting company products and services.
• Ensures maintenance of the sales floor and merchandise presentation, handling claims and returns, zoning/stocking, arranging displays, removing damaged goods, signing and pricing merchandise, and securing fragile or high‑shrink merchandise.
• Oversees the picking and staging of club pick‑up orders, ensuring products are selected and staged according to company policy.
• Develops, communicates and implements processes and practices to meet business needs through collaboration, analysis of multiple information sources, monitoring progress, and identifying improvement opportunities.
• Demonstrates, promotes and supports compliance with company policies, procedures and ethics, and assists management with correcting ethical and compliance issues.
• Leads and participates in teams by coordinating work assignments, providing advice and feedback, ensuring timelines and quality, and modeling how to adapt to change or new challenges.
• Shows respect for diversity, builds strong teamwork, and fosters an inclusive culture where associates feel supported and connected.
• Acts with integrity, maintaining high standards of ethics and compliance, and holds oneself and others accountable to Walmart’s values.
• Serves customers and members by delivering results, putting the customer first, and balancing short‑ and long‑term priorities.
• Strives for excellence by welcoming new technologies, taking calculated risks, and driving continuous improvements.

• Health benefits including medical, vision and dental coverage.
• Financial benefits that include a 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits such as PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO can be used for vacation, sick leave, holidays or other purposes.
• Other benefits including short‑term and long‑term disability, company discounts, Military Leave Pay, and adoption and surrogacy expense reimbursement.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, covering tuition, books, and fees for a range of programs from high‑school completion to bachelor’s degrees.

• Must be 18 years of age or older.
• Successfully complete all required job training and assessments within a prescribed time period if selected for the position.

• None listed.

• Seniority Level: Mid‑Senior level
• Employment Type:
  
  Part‑time
• Job Function:
  Design, Art/Creative, and Information Technology
• Industry: Retail
• Primary
  
  Location:
  
  800 Kemper Commons Cir, Springdale, OH 45246‑2544, United States of America
• Walmart and its subsidiaries maintain a drug‑free workplace with a no‑tolerance policy for illegal drugs and alcohol.

Referrals increase your chances of interviewing at Sam’s Club by 2x.