Personal Shopper Lead - Sam's

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques, ensuring member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy and participating in recruiting, hiring, scheduling, promoting coaching and evaluating associates.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management. Supports the Sands Club e‑commerce plan in the club by overseeing operations of the e‑commerce programs such as Club Pick Up Ship From Club, auditing online customer feedback, working to resolve customer complaints and escalating unresolved issues to management, and identifying trends, generating causes and supporting management in implementing solutions.

Supervises associates supporting the e‑commerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the e‑commerce pickup location. Executes the Sands Club Pickup plan and processes in the club by updating club operations with key performance indicators, auditing customer orders to ensure they are fulfilled correctly, ensuring equipment is available and ready for associates, maintaining awareness of the club pickup strategy and execution goals, touring the club to evaluate CPU performance, training and providing resources to meet associate needs, evaluating performance and processes and determining their impact on the total club, and supporting the development of new metrics through feedback and utilizing current metrics to evaluate CPU effectiveness.

Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading for other associates, executing process improvement projects, evaluating the execution of program plans and projects, and identifying any gaps, implementing solutions to improve process productivity and quality and communicating with others to ensure Sands Club Pickup is properly staffed.

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages and securing fragile and high‑shrink merchandise.

Oversees the picking and staging of club pick up orders throughout the day and ensures products are selected and staged according to company policy and procedures. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results and identifying and addressing improvement opportunities.

Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy and…