Retail Key Holder

Join to apply for the Retail Key Holder role at K&G Fashion Superstore
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Reports to:

Store Manager.

K&G Fashion Superstore has been providing value‑conscious customers with the latest fashions and styles at the best possible prices for over 30 years, offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores. K&G is a leading shopping destination for brand‑name apparel, footwear and accessories for the entire family.

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

• Partner with the store management team to lead staff to meet sales, service and operational expectations when acting as manager on duty
• Model company values and lead by example as an active coach
• Communicate priorities and sales‑driving information effectively to ensure the team is equipped to maximize business
• Assist in recruiting staff and contribute to an inclusive environment

• Support the management team in achieving store business plans, including sales, customer service and operational goals
• Leverage store reports to drive business decisions
• Participate in outreach opportunities and communicate leads to the Store Manager
• Identify performance opportunities and collaborate on development plans

• Partner with management to ensure proper staffing for initiatives and operational tasks
• Assist with training staff on internal operational functions
• Stay informed on corporate communication, directives and policies
• Support the implementation of store programs to increase efficiencies when assigned

• Contribute to an engaged and inclusive environment where opinions are valued
• Support a culture of learning and development, ensuring training tools are leveraged
• Serve as a role model and provide enthusiastic motivational leadership
• Partner with management to conduct regular meetings keeping staff up to date with company directives

• Assist in training the team on customer service expectations to create an exceptional experience and achieve a high Net Promoter Score
• Leverage customer feedback to resolve concerns proactively
• Collaborate with management to ensure visual merchandising aligns with brand standards and marketing initiatives are executed as directed

• Minimum of 1 year of retail or sales experience
• Creative individual who demonstrates good judgement and stays tuned to the pulse of the business
• Self‑motivated, results‑oriented strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Active listening and problem‑solving skills
• Proven ability to train and develop high‑performing store teams
• Proficient in technology systems, applications, Microsoft Office and video conferencing
• Ability to operate a computer and POS system

• Ability to stand and walk for the majority of shifts, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and distinguish between fabric patterns and colors

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.