Retail Floor​/Clothing Sales Associate

Job Details:

Job Location:

Springdale
- Springdale, OH, Salary Range:
Undisclosed, VANCE OUTDOORS INC.

JOB TITLE:

Sales Associate

Reports To:

Store Manager, Assistant Store Manager, Department Manager Non-Exempt

This position is primarily responsible for assisting customers in their purchase of company products and services by performing the following duties.

• Handles all aspects of customer service (internal and external customers alike)
• Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed.
• Assists with inventory to and from the warehouse, and sales floor.
• Responsible for promoting a positive culture within the department/store.
• Works with customers to insure a positive shopping experience.
• Handles inbound calls
• Provides and collects required paperwork and forms following all ATF guidelines, ensuring accuracy of data collected free of errors or missing data.
• Maintains required paperwork.
• Quotes price and describes features of product items.
• Emphasizes salable features, credit terms, and prepares sales orders for orders obtained.
• Stocks products on sales floor
• Cleans and organizes work areas
• Enforces safety, health, and security rules.
• Adhere to all company policies and procedures.
• All other duties as required by management.

Is accountable for sales and quality control.

• Intellectual
  • Analytical
    - Synthesizes complex or diverse information; collects and researches data.
  • Design
    - Demonstrates attention to detail.
  • Problem Solving
    - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
  • Project Management
    - Communicates changes and progress; completes projects on time and within budget.
  • Technical Skills
    - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Interpersonal
  • Customer Service
    - Responds promptly to customer needs; response to requests for service and assistance; meets commitments.
  • Interpersonal Skills
    - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Oral Communication
    - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
  • Written Communication
    - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
  • Teamwork
    - Balances team and individual responsibilities; gives and welcomes feedback; supports everyone's efforts to succeed.
• Leadership
  • Visionary Leadership
    - Inspires respect and trust; mobilizes others to fulfill the vision.
  • Leadership
    - Exhibits confidence in self and others; inspires and motivates others to perform well.
• Organization
  • Business Acumen
    - Demonstrates knowledge of market and competition.
  • Diversity
    - Shows respect and sensitivity for cultural differences.
  • Ethics
    - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
  • Organizational Support
    - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Self-management
  • Judgment
    - Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Motivation
    - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
  • Planning/Organizing
    - Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
  • Professionalism
    - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality
    - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
  • Quantity
    - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
  • Safety And Security
    - Observes safety and security procedures; reports potentially unsafe…