Retail Archery Sales Associate

Job Details

Job Location:

Springdale, OH 45246

VANCE OUTDOORS INC.

Reports To:

Store Manager, Assistant Store Manager, Department Manager Non-Exempt

SUMMARY:

This position is primarily responsible for assisting customers in their purchase of company products and services by performing the following duties.

• Handles all aspects of customer service (internal and external customers alike)
• Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed.
• Assists with inventory to and from the warehouse, and sales floor.
• Responsible for promoting a positive culture within the department/store.
• Works with customers to insure a positive shopping experience.
• Handles inbound calls
• Provides and collects required paperwork and forms following all ATF guidelines, ensuring accuracy of data collected free of errors or missing data.
• Maintains required paperwork.
• Quotes price and describes features of product items.
• Emphasizes salable features, credit terms, and prepares sales orders for orders obtained.
• Stocks products on sales floor.
• Cleans and organizes work areas.
• Enforces safety, health, and security rules.
• Adhere to all company policies and procedures.
• All other duties as required by management.

Is accountable for sales and quality control.

• Analytical
  - Synthesizes complex or diverse information; collects and researches data.
• Design
  - Demonstrates attention to detail.
• Problem Solving
  - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Project Management
  - Communicates changes and progress; completes projects on time and within budget.
• Technical Skills
  - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

• Customer Service
  - Responds promptly to customer needs; response to requests for service and assistance; meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication
  - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
• Teamwork
  - Balances team and individual responsibilities; gives and welcomes feedback; supports everyone's efforts to succeed.

• Visionary Leadership
  - Inspires respect and trust; mobilizes others to fulfill the vision.
• Leadership
  - Exhibits confidence in self and others; inspires and motivates others to perform well.

• Business Acumen
  - Demonstrates knowledge of market and competition.
• Diversity
  - Shows respect and sensitivity for cultural differences.
• Ethics
  - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
• Organizational Support
  - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

• Judgment
  - Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation
  - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
• Planning/Organizing
  - Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
• Professionalism
  - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality
  - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Quantity
  - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety And Security
  - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials…