Sales Associate

VANCE OUTDOORS INC.

Job Description

JOB TITLE:

Sales Associate

Reports To:

Store Manager, Assistant Store Manager, Department Manager Non-Exempt

SUMMARY:

This position is primarily responsible for assisting customers in their purchase of company products and services by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

Handles all aspects of customer service (internal and external customers alike)
Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed.

Assists with inventory to and from the warehouse, and sales floor.

Responsible for promoting a positive culture within the department/store.

Works with customers to insure a positive shopping experience.

Handles inbound calls

Provides and collects required paperwork and forms following all ATF guidelines, ensuring accuracy of data collected free of errors or missing data.

Maintains required paperwork.

Quotes price and describes features of product items.

Emphasizes salable features, credit terms, and prepares sales orders for orders obtained.

Stocks products on sales floor

Cleans and organizes work areas

Enforces safety, health, and security rules.

Adhere to all company policies and procedures.

All other duties as required by management.

ACCOUNTABILITY:

Is accountable for sales and quality control.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual Analytical
- Synthesizes complex or diverse information; collects and researches data.

Design
- Demonstrates attention to detail.

Problem Solving
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Project Management
- Communicates changes and progress; completes projects on time and within budget.

Technical Skills
- Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal Customer Service
- Responds promptly to customer needs; response to requests for service and assistance; meets commitments.

Interpersonal Skills
- Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Written Communication
- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.

Teamwork
- Balances team and individual responsibilities; gives and welcomes feedback; supports everyone's efforts to succeed.

Leadership Visionary Leadership
- Inspires respect and trust; mobilizes others to fulfill the vision.

Leadership
- Exhibits confidence in self and others; inspires and motivates others to perform well.

Organization Business Acumen
- Demonstrates knowledge of market and competition.

Diversity
- Shows respect and sensitivity for cultural differences.

Ethics
- Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.

Organizational Support
- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Self-management Judgment
- Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Motivation
- Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.

Planning/Organizing
- Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.

Professionalism
- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality
- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.

Quantity
- Meets productivity standards; completes work in a timely manner; strives to increase productivity; works…