Receptionist - Part Time

Job Title: Receptionist - Part Time

Employer: Lutheran Child and Family Services of Illinois

Salary Range: $16-$18 per hour

Work Schedule: Part-Time

• Primarily responsible for administrative support such as data entry, scanning documents, managing incoming and outgoing mail, including sorting, distributing, and organizing documents. Welcomes and greets visitors, guests, clients, and employees with a warm and professional demeanor.
• Establishes and maintains systems for assigned programs that collect data on clients, services and outcomes; tracks related expenses and program statistics; and maximizes utilization of PC‑based systems.
• Filing physical and electronic documents by sorting files alphabetically and according to content, dates, significance, etc. Prepares documents and files for audit purposes, ensuring accurate and timely submissions.
• Handles confidential information with discretion.
• Answers and directs incoming phone calls, ensuring accurate and timely routing to appropriate individuals or departments. Schedules appointments and meetings, coordinating with team members to find suitable times and notifying participants of any changes.
• Orders office supplies and ensures appropriate and timely distribution.
• Assists with new employee onboarding including ordering IDs/business cards and ensuring all necessary items are provided.
• Regularly assists office supervisor with relevant tasks as assigned and keeps supervisor informed of issues related to their area of responsibility.
• Facilitates posting communications for direct service staff, administrative staff and clients.
• Receives and logs donations and provides timely acknowledgement responses.
• May assist with volunteers.

• Proficient in Microsoft Office Suite; understands office systems and procedures.
• Knowledge of office professional conduct and professional presentation of self.
• Excellent customer service approach with the ability to effectively communicate with both clients and staff.
• Ability to work independently, multi‑task and ensure accuracy in meeting deadlines; ability to respond to the changing demands of the office and be flexible.

High School diploma required with an associate or bachelor’s degree preferred. Experience as a receptionist or in a customer‑facing role preferred. Additional training in office skills preferred. Must demonstrate excellent customer service and attention to detail, including the ability to work with numbers/statistics. Exceptional organizational and multitasking abilities. Strong interpersonal skills and the ability to interact with individuals at all levels.

Must provide timely responses to requests from supervisor, staff, and external inquiries.

Works primarily in an office environment. Requires frequent sitting, occasional standing, walking, use of hands to handle objects, reach with hands and arms. Must occasionally lift and/or move up to 20‑30 pounds. Valid driver’s license and auto insurance required. Must be able to safely operate a motor vehicle.

• Diversity and Inclusion/Professionalism:
  Presents as a role model and promotes diversity and inclusion in the workplace, collaborating to further equity.
• Ethical Conduct:
  Follows all ethics policies; maintains confidentiality; reports breaches of confidentiality promptly.
• Communication/Interpersonal
  
  Skills:
  
  Conveys clear, accurate, timely, respectful communication; informs appropriate management staff when incidents occur.
• Safety and Agency Resource Utilization:
  Demonstrates sound judgment, notifies supervisory chain of incidents, maximizes resource utilization, minimizes waste.
• Other Responsibilities:
  
  All other tasks and responsibilities as assigned.

Equal Opportunity Statement: LCFS is an Equal Opportunity Employer.