Service Clerk, Hvy

Service Clerk, Hvy (Altorfer Cat)

Working hours:

8:00 AM – 4:30 PM, Monday – Friday. Overtime as needed.

• Review expense books, credit card receipts, training expenses, benefit expenses, accident forms and follow‑up, and complete these forms for service manager approval.
• Assist field and shop supervisors with job schedules, job openings, proper tax codes, repair progress, job review, work order notes, service report review, and invoicing.
• Assist with work‑in‑progress review, credit returns, Reman cores, expense issues relating to daily activity in Service Office.
• Obtain backup material for warranty and policy reference material, as well as flat rates, standard jobs, and CSA pricing and scheduling.
• Perform back‑up duties for service department phones, payroll review and entry, work order entry, and service office organization & appearance.
• Provide admin support to service staff as needed.
• Additional role would include lube truck technician dispatching.
• Other duties as assigned.

• Minimum of 2 years experience as an executive assistant or previous accounting/payroll experience.
• Ability to read and interpret documents such as service literature and procedure manuals.
• Knowledge of how to write and complete routine reports and correspondence forms.
• Must be able to handle general math to calculate figures and amounts, basic statistical reports and knowledge of how to draw and interpret bar graphs.
• Computer literate and proficient with Microsoft Word, Excel, Access and Outlook.
• Ability to handle and problem‑solve service issues that might occur in a professional manner.
• Excellent communication skills (verbal and written) and customer service skills.
• Must be team oriented and willing to adapt to change.
• Willingness to work overtime as needed.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license (Motor Vehicle Report will be performed on the final candidate).

Altorfer Inc. offers an industry leading compensation and benefit package. Pay rate: $20.00–$24.00 per hour (USD).

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off – 80 hours of PTO + 1 floating holiday
• Education Assistance
• Personal Tool Insurance and Safety Equipment Reimbursement
• Voluntary Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance, and Identity & Fraud Protection

This position works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third‑generation, family‑owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A‑Team” and is crucial to our success.

Here at Altorfer, we have over 35 locations and 1,300 employees with long tenure for you to learn from. We have a collaborative, family‑valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

Mid‑Senior level

Full‑time

Other

Machinery Manufacturing